Peer Specialist

Student Associate Peer Advisor

Peer advisors act as the administrative front line for the advising suite for undeclared Liberal Arts students. They perform everyday administrative tasks on the student's behalf, such as dropping classes, changing majors, and creating appointments with advisors. They do not advise students on which classes to take, but they do connect students with the appropriate academic advisors. Peer advisors provide accurate information to the students, faculty, and staff who rely on the Student Division for information on UT and College of Liberal Arts policies and procedures. This information may be given over the phone, through email, or in person. The ideal candidate will also have a background in customer service, a strong sense of integrity and confidentiality, and must be able to demonstrate the ability to take initiative. Perform other office tasks as needed. Hiring for 2026 summer (beginning in June 2026) to continue in Fall and Spring Terms.

All necessary training will be provided.

Career Competencies Gained:

• Communication: Delivered accurate information to students via in-person and online channels
• Critical Thinking: Applied university policies to varied student situations and referred complex issues appropriately.
• Professionalism: Maintained an organized front office and demonstrated reliability and attention to detail.
• Technology: Utilized online systems to assist students and manage policy updates.
• Teamwork: Collaborated with departments to support student needs.

Responsibilities

• Maintain and organize the front office space to ensure a welcoming and efficient environment for students, staff, and visitors.
• Demonstrate a strong understanding of University of Texas policies and procedures, particularly as they relate to student services, and apply this knowledge in daily interactions.
• Help maintain and update student policies related to Q-drops, pass/fail options, and withdrawals, ensuring information is accurate and accessible to staff and students.
• Respond to inquiries received through the online chat platform, providing accurate information and directing complex or specialized questions to the appropriate departments.
• Provide support for both new and returning students, assisting with general questions, guidance through university processes, and connecting them to campus resources as needed.

Required Qualifications

• Current student at UT Austin and is enrolled/registered (fees paid) for the current regular semester, in good academic standing (not on academic probation, continued probation or academic dismissal).
• Open to work study and non-work study
• Work Shift: Applicants will be expected to work during business hours Monday-Friday between 8 a.m. and 5:00 p.m.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Customer service experience

Salary Range $12/hourly

Working Conditions

• Standard Office Environment
• In-person
• Repetitive use of keyboard at a workstation

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest
• Class schedule

Work-Study Job Information

• Please provide your Work Study Award Letter, if applicable

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.