Issue Resolution Specialist

Position: Issue Resolution Specialist/Account Coordinator (Hybrid) Hui Huliau Technology Services, a subsidiary of Hui Huliau, a Global Federal Government Contracting Firm, is seeking an Issue Resolution Specialist/Account Coordinator (Hybrid). The role performs all duties of both positions. Principle Duties and Responsibilities The Issue Resolution Specialist manages the Defense Health Agency's (DHA) Issue Resolution Process at assigned Military Treatment Facilities (MTF) in support of the DoD Electronic Health Record (EHR), including system content and configuration changes, scheduled and unscheduled service interruptions, and updates impacting end users. Assists end users with enterprise system configuration change requests and service interruption reporting standard operating procedures. Assesses, monitors, and reports the status of EHR helpdesk tickets, taking appropriate actions when necessary. Co‑facilitates, records, and publishes periodic MTF Informatics Steering Committee (ISC) meeting minutes. Coordinates local resolution efforts with Account Coordinators, EHR Trainers, Information Technology staff, etc., when appropriate. Maintains the MTF EHR Communications email distribution list. Analyzes, organizes, and disseminates information associated with periodic EHR system upgrades and application changes. Ensures end users are kept informed on the status of service interruptions impacting the EHR. Collaborates with DHA and Defense Health Network (DHN) Health Informatics (HI) staff on high‑priority issues impacting the MTF. Manages the MHS GENESIS Account Provisioning process at assigned Military Treatment Facilities, including assignment and coordination of end‑user MHS GENESIS required training and attendance at informational meetings, conference calls, and briefings. Skills / Abilities US Citizen DoD Public Trust (background check required) Ability to interact and communicate at all levels Excellent interpersonal skills—verbal, written, and spoken Proficient in Microsoft Office Suite (Word, Excel, Outlook) Overseas locations may have additional requirements related to SOFA status agreement conditions Education and Experience High School Diploma required. Associate’s/Bachelor’s Degree preferred. At least 3 years of experience as an Issue Resolution Specialist/Account Coordinator or similar. Hui Huliau and its subsidiaries are participants of E‑Verify and are drug‑free workplaces. EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Employment Type: Full‑time | Open Position: Issue Resolution Specialist. Position currently accepting applications. #J-18808-Ljbffr