VIP Desktop Support Specialist - New York City

VIP Desktop Support SpecialistOur enterprise-level client is seeking to add a VIP Desktop Support Specialist to the team in New York, NY 10001. Please see below for full details:Description: The Desktop Support Technician provides high-touch technology support to Managing Directors, senior business users, Executive Assistants, and other Premier-supported colleagues within a fast-paced financial-services environment. The role requires strong technical troubleshooting, exceptional communication skills, excellent customer service, and the ability to independently resolve business-critical technology issues. The successful candidate must be able to communicate clearly with senior stakeholders, explain technical issues in simple terms, provide timely status updates, and maintain a calm, professional approach during high-visibility incidents. Prior experience supporting users within banking, investment banking, trading, asset management, research, or a comparable financial institution is required.Key Responsibilities:Provide hands-on desktop and end-user support for senior users across Global Banking, Asset Management, Research, and other business areas.Communicate clearly and professionally with senior stakeholders, providing timely updates, setting expectations, and ensuring users remain informed through resolution.Translate technical issues into concise, business-friendly language for non-technical users.Diagnose and resolve hardware, software, connectivity, authentication, mobile-device, and application-related issues.Support Windows 11 and macOS, Microsoft 365, Outlook/Exchange On.Pay Rate = $30 w2 per hour plus benefits Merge IT LLC