Warranty Coordinator

Job Description

Job Description

Join LaundryLux

Laundrylux is the North American supplier of Electrolux Professional & Wascomat equipment for Laundromats, Coin Laundries & On-Premises Laundries. From financing to repairs, Laundrylux provides a comprehensive set of services to help with all elements of commercial laundry.

What we are looking for: As a LaundryLux Warranty Coordinator, you will provide customer support by phone and email including scheduling services, performing parts research, and data entry requirements within a customer support Call Center environment.

Summarize the role

Before we continue to dive into the requirements for the role let’s talk about Why you should join LaundryLux?

Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning

Diversity Initiatives : We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company.

• Health benefits package including medical, dental & vision plans

• Life Insurance

• 401(k) with company matching

• Paid Time Off

• Paid Holidays

• Profit Sharing

• Employee Referral Program

• Mentorship Program

• Company Sponsored Training

• Tuition Reimbursement

Back to the role:

• Process warranty cases and sales orders from:

• o Internal Sales team, technical care, and Service teams.

• o Owners of Laundrylux Equipment

• o Distributors and third-party service providers

• Provide support via phone, email or other methods addressing related warranty processing including providing/interpreting part numbers and timely processing of warranty orders and claims.

• Provide technical documentation and other machine information to customers.

• Confirm part numbers using exploded assemblies and parts catalogs, ensuring that the requested part is correct to resolve the issue based on the technical information given.

• Assist customers with trouble shooting procedures and information collection.

• Process cases to create Return Material Authorizations (RMA) as needed.

• Complete RMA request form, including all parts information, weights, and the dimensions of each package as required for Electrolux Professional to generate a return label.

• Data entry duties related to case creation, warranty parts, warranty equipment orders and RMA orders within Epicor EPR System.

• Write reports regarding part failures for submission to Electrolux Professional and maintain the spreadsheet of parts to be shipped to Electrolux.

• Attend weekly Quality Control meetings with Electrolux Professionals, engineering, and Tech Care teams.

• Generate commercial invoices for any Warranty parts shipping outside the US.

• View Sales Fulfillment Workbench and update ship dates of back ordered parts weekly.

• Asist in the development, maintenance, and upkeep of the Service Provider Map tracking 3rd party service providers.

• Create new customer accounts as needed.

• Dispatch & follow up on service requests for customers who have product failures for Semi-Pro Equipment within the labor warranty period.

• Register new equipment into Epicor system.

• Perform other duties/projects as assigned.

• Data entry experience within an ERP system

• Experience with MS Excel, MS Teams, and MS Word

• Possess exceptional verbal and written communication skills.

• Organized, focused and detailed-oriented with the ability to multi-task and manage time well.

• Excellent judgment and decision-making ability.

• Able to work with tight turnarounds and deadlines.

• Demonstrated ability to prioritize multiple tasks in a manner that supports client needs.

• Analytical problem-solving skills

• Great attitude and display personal/professional motivation.

• Team player & adaptable

• High School Diploma required; bachelor’s degree preferred.

• 3 – 5 years of experience in the areas of technical support and customer service

• Technical Call Center experience a plus

If you are looking for your next challenge, then this is your chance to join our team of exceptionally talented, creative and innovative professionals. We want you!

We are an equal opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Our company participates in E-Verify.