Service Advisor- Commercial Trucks

Job Description

Job Description

Responsibilities

The Service Advisor serves as the primary communication link between sales, customers, and production. This role ensures accurate updates, timely paperwork, and smooth project flow from repair order creation through billing completion.

Custom Vehicle Solutions is a premier provider of quality products and services to commercial equipment users. We are customer-focused, people-oriented, and financially motivated to deliver excellent outcomes for customers, shareholders, vendors and our people. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Provide proactive outbound communication to customers and sales representatives regarding chassis status, updates, timelines, and completion.
• Monitor each chassis throughout production, confirming progress and updating stakeholders on any changes in schedule or scope.
• Identify and escalate potential problems early, assisting in finding solutions before they impact customer expectations.
• Record project updates using email, phone, and other forms to maintain accurate, timely, and transparent communication.
• Collaborate with internal stakeholders to ensure a smooth transition between departments, resulting in an efficient and quality product.
• Recommend and support enhancements to communication practices, documentation, and workflow efficiency.

Benefits:

• We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.

Education and/or Experience

• Valid driver’s license may be required, along with a driving record that meets the requirements of the company’s insurance provider.
• 1 year service experience; or equivalent experience and/or education.

Required

• Personal computer skills, familiarity with accounting and other software for dealer operations.
• Proficient in Microsoft Office, Smart Sheets and Adobe.
• Strong comprehension, communication, and time management skills.
• Must be punctual and ready to work at the agreed upon time.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.