Guest Service Manager

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Service Manager- JLL

What this job involves:

As a Guest Service Manager at JLL, you'll be at the forefront of delivering exceptional client experiences every day through enhanced engagement, proactive communication, and high-touch service. This role is all about creating workplace experiences that will be long remembered—setting the standard for superior service for both our clients and our teams. You'll be responsible for implementing and overseeing the daily operations of the Guest Service program at your primary client site while also remotely monitoring a secondary office location. At JLL, we are collectively shaping a brighter way for our clients, ourselves, and our fellow employees, and this client-facing position provides the perfect opportunity to combine your passion for service with brilliant people skills and enthusiasm for creating a hospitality-focused workplace environment.

What your day-to-day will look like:

• Oversee guest service programs including temporary access badges, landlord building access cards, lost & found, luggage storage, and quarterly inspections for art and meeting rooms

• Perform daily quality assurance checks to ensure the overall operation is staffed properly and operating smoothly while identifying potential risks and escalating to prevent incidents or disruptions

• Resolve problems associated with all building services including janitorial, mailroom, copier services, parking, badging, and conference rooms by submitting work orders through appropriate channels

• Manage weekly guest service schedules, schedule requests, and approve weekly timesheets while ensuring seamless coverage across shifts

• Assist in recruiting, onboarding, training, year-end evaluation, and coaching of the team to build capable, engaged service professionals

• Work collaboratively with other service line leads and participate in regular regional meetings to share best practices and drive continuous improvement

• Assist with projects and initiatives that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our clients and JLL

Required qualifications:

• High school diploma or equivalent required

• Previous supervisory or management experience required

• 3-5 years of relevant experience in guest services, customer service, hospitality operations, workplace services, or facility management

• Ability to respond and follow through to requests for information and communicate with all levels of management with minimal supervision

• Leadership skills to motivate team and impact quality, efficiency, and effectiveness of the department

• Excellent verbal and written communication skills with the ability to communicate professionally and facilitate the exchange of sensitive, complicated, and difficult information

• Superior customer service skills with extensive organizational abilities and a strong inquisitive mindset

Preferred qualifications:

• Bachelor's degree preferred

• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention

• Experience providing event support and assisting with mail operations

• Proficient skills in Google Suite (Gmail, Sheets, Slides, Docs

Schedule: M-F 7:30 AM - 4:30 PM

Location: Chicago,IL

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

55,300.00 – 62,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Chicago, IL

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at Show email . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our  Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.