USMA Operations Manager

US Medical Affairs – Center for Innovation and Medical Execllence

The Strategic Operations Manager (SOM) strengthens execution across US Oncology Medical Affairs by providing operational leadership for USMA & SPMD priorities, leading selected USMA initiatives, and managing the Canada-based Business Specialist team. The SOM connects priorities to plans, resources, decisions and delivery while ensuring consistent support across franchises and functions. 

The SOM partners with the USMA Business Planning, SPMs, SPMDs, CIME, and other functions. The role combines people leadership, operations and hands-on leadership in a matrix environment. 

Key responsibilities 

• SPMD operations: Coordinate priorities, planning cycles, decisions, actions, and executive updates. 

• USMA initiatives: Lead assigned cross-franchise or cross-functional initiatives. 

• People leadership:  Manage Business Specialist objectives, workload, performance, development, succession, recruitment, onboarding and engagement. 

• Resource deployment: Assess demand and capacity; assign or rebalance support against agreed priorities. 

• Service standards: Define consistent responsibilities, ways of working, templates, quality expectations and escalation routes for Business Specialist teams. 

• Business planning: Coordinate agreed planning activities and connect operational plans, budget inputs and implementation. 

• Performance: Track initiative and team KPIs and support corrective action. 

• Operational excellence: Simplify processes and use digital and AI tools responsibly to improve quality, speed and consistency. 

• Compliance: Ensure work follows applicable policies, quality requirements and financial controls. 

Essential skills and experience 

• Bachelor's degree in business, science, healthcare or a related discipline. 

• 2+ years of pharma/healthcare experience

• Experience leading complex projects, programs or operations in a matrixed environment. 

• Demonstrated people leadership, coaching, performance management and development. 

• Ability to prioritize competing demand and deploy resources against business priorities. 

• Ability to influence senior stakeholders without direct authority. 

• Strong planning, financial, risk-management, facilitation and executive-communication skills. 

• Experience establishing consistent ways of working and driving change. 

• Proficiency with project management tools, Microsoft 365 and responsible use of AI. 

• Working knowledge of compliance, quality and governance expectations. 

Desirable skills and experience 

• MBA, MS or relevant advanced degree. 

• PMP or equivalent certification. 

• Medical Affairs, Oncology or pharmaceutical experience. 

• Experience leading a centralized business support, planning or operations team. 

• Lean Six Sigma, Agile or change-management experience. 

• Experience leading a geographically distributed or Canada-based team within a US organization. 

The annual base pay for this position ranges from $ 125,000.00 - 187,700.00 USD Annual . Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a

qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.   

Date Posted

Closing Date

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.