Operations Manager

Job Description

Title: Operations Manager

Reports to: Director of Operations

Employment Status: Full-Time

FLSA Status: Exempt

Salary: $75000- $85000

Position Summary

The Operations Manager leads the day-to-day execution of IW's operational systems. The role translates strategy into reliable facilities, vendor, office, procurement, and outsourced technology processes and directly supervises the Operations Assistant and Front Desk Associate.

Essential Duties and Responsibilities

• Manage the day-to-day work of the Operations department and supervise the Operations Assistant and Front Desk Associate.
• Implement operational priorities, policies, procedures, and work plans established by the Director of Operations.
• Coordinate RFP administration, procurement activities, vendor research, proposal collection, and supporting documentation.
• Administer contracts and maintain routine vendor relationships, including performance follow-up, renewal preparation, and issue resolution.
• Lead day-to-day facilities operations, including work orders, repairs, preventive maintenance, cleaning, building services, and vendor scheduling.
• Maintain oversight of building access, keys, badges, security coordination, and office safety procedures.
• Serve as the primary internal liaison to IW's outsourced IT vendor; coordinate onboarding/offboarding requests, escalated tickets, equipment setup, and conference-room technology.
• Manage technology equipment inventory and coordinate issuance, return, replacement, and disposal of devices.
• Oversee office operations, conference-room systems, supplies, reception standards, mail processes, and meeting-support procedures.
• Monitor operational spending, purchasing activity, and vendor invoices in accordance with approved budgets and Finance procedures.
• Ensure reliable backup coverage for critical office and administrative functions.
• Perform other duties and operational projects as assigned.

Minimum Qualifications

• Bachelor's degree preferred; equivalent relevant experience may be considered.
• At least three years of progressively responsible experience in operations, office management, facilities, vendor management, or a related function.
• Prior supervisory or team-lead experience preferred.
• Strong organizational, project-management, follow-through, and problem-solving skills.
• Strong communication skills, professionalism, sound judgment, and customer-service orientation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

BENEFITS

Interfaith Works offers a comprehensive benefits package for its employees. Employees receive 14 paid holidays and 21 days of PTO. Benefits for full-time employees, those who work 30 hours per week or more, include access to subsidized medical, dental, and vision costs for employees and their families; employer paid long-term disability insurance as well as life and AD&D insurance. Employees have the option to purchase supplemental benefits that are fully portable, including short-term disability insurance, critical illness insurance, and more. All employees regardless of full or part time status have access to an Employee Assistance Program (EAP) at no cost to them.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

TO APPLY

Interested candidates must submit a resume with their application to be considered. Applicants must apply through this link . Please send any questions about the application process to View email address on click.appcast.io.

Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies. We are a drug free workplace and comply with ADA regulations, as applicable.