Lead Field Service Technician

Job Description

The Lead Field Service Technician is responsible for leading the installation, maintenance, troubleshooting, and optimization of Building Automation Systems (BAS) and Fire Alarm/Life Safety Systems. This role provides technical leadership to field teams, supports complex customer issues, ensures compliance with applicable codes and standards, and delivers exceptional customer service while driving operational excellence.

Responsibilities

Key Responsibilities:

• Lead the installation, commissioning, maintenance, and repair of Building Automation and Fire Alarm Systems.
• Troubleshoot and resolve complex technical issues remotely and on-site to ensure system reliability and performance.
• Provide technical guidance, mentoring, and support to field service technicians.
• Collaborate with customers, contractors, and cross-functional teams to develop and implement effective solutions.
• Conduct system testing, inspections, preventive maintenance, and performance verification activities.
• Ensure compliance with company policies, NFPA codes, regulatory requirements, and industry standards.
• Maintain accurate service documentation, reports, and project records.
• Lead field service projects, prioritize multiple tasks, and ensure efficient service delivery.
• Conduct customer training on system operation, maintenance, and best practices.
• Identify process improvement opportunities and implement field service best practices.
• Stay current with industry trends, technologies, and advancements in BAS and fire/life safety systems.

Qualifications

Must Have:

• 5+ years of experience installing, servicing, troubleshooting, and commissioning Building Automation Systems (BAS), Fire Alarm Systems, or related building technologies.
• 5+ years of hands-on experience with BAS and integrated fire/life safety systems, including maintenance, repair, system upgrades, and technical support.
• 5+ years of experience interpreting technical drawings, wiring diagrams, schematics, specifications, and applicable regulatory codes.
• 5+ years of experience leading field service activities, installation projects, technical teams, or customer-facing service operations.
• 5+ years of experience managing multiple service calls, projects, or priorities in a fast-paced field service environment.
• 5+ years of experience providing customer support, technical guidance, and resolving complex system issues both remotely and on-site.
• Demonstrated knowledge of applicable building automation, fire alarm, life safety, and regulatory standards.
• Strong verbal and written communication skills with the ability to effectively interact with customers, contractors, and cross-functional teams.

We Value:

• NICET certification in Fire Alarm Systems.
• Experience with Honeywell XLS3000 and other fire alarm/life safety platforms.
• Knowledge of NFPA codes, standards, and compliance requirements.
• Experience leading installation, retrofit, or modernization projects.
• Demonstrated success driving process improvements and operational efficiencies.
• Continuous learning mindset with a commitment to staying current on industry technologies and best practices.
• Associate or Bachelor's degree in Engineering, Electronics, Fire Protection, Building Automation, or a related technical field.

ABOUT HONEYWELL


Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial-end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more (


THE BUSINESS UNIT


Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.


BENEFITS OF WORKING FOR HONEYWELL


In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell


The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: August 27, 2026

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more (

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.