Service Advisor

Job Opportunity At Hassett Ford Lincoln SubaruHassett Ford Lincoln Subaru we thrive on inspiring pride among our team members and envy among our competitors. Our culture rests on providing opportunity and challenge for our team members while encouraging healthy work-life balance. To keep growing and building on our success we look for like-minded individuals to join our team. Bring your passion, energy and experience. We will give you the training, support and encouragement to succeed.BenefitsMedical, dental and health benefits401(k) planPaid vacationPaid trainingEmployee discountsResponsibilitiesOversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.Ensure the daily inventory of technicians' time is consistently sold to service customers.Distribute work between technicians efficiently.Answer technical questions about vehicle problems, warranties, services, and repairs.Maintain customer happiness scores at or above company standards.Assist in diagnosing vehicle problems; order parts and tools as necessary.Reinforces company policies and adheres to company standards.Encourages compliance with applicable laws and regulations.Maintain good working relationship with factory(s) and foster positive employee relations.QualificationsOrganized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionClean driving record and valid driver’s licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.