Staffing Branch Manager

Job Description

Job Description

Duties and Responsibilities

Hire, train, and mentor staff to keep morale high and ensure a professional, productive work

environment. Manage the complete recruitment lifecycle, from sourcing and vetting to placement

and retention. Review branch performance metrics regularly.

Oversee regulatory requirements including meal and rest breaks, Sexual Harassment Training and EVerify/I-9 processing. Ensure that these requirements are compliant with laws and meet the

guidelines of iStaffing’s compliance guidelines.

Ensure hours for in-house and associates are tracked accurately and staff are paid correctly and on

time. Track and manage attendance records, addressing chronic absenteeism while respecting

protected leaves. (e.g., California paid Sick Leave, FMLA/CFRA)

Work closely with current clients to solve their staffing challenges, acting as the primary point of

escalation for client concerns. Partner with the Sales Team to identify new business opportunities,

conduct site tours, and ensure the branch has the capacity to meet specific client service level

expectations.

Conduct investigations into complaints, resolve conflicts, and address workplace injuries and violence

alongside the iStaffing Safety and Claims teams. Mediate disputes between clients and associates with

a focus on reputation and legal defensibility.

Prepare and submit accurate operational reports to Human Resources, Operations Management and

Executive Leadership as requested.

2

Branch Manager JD – 05.2026

Provide ongoing leadership training and career pathing for internal team members. Lead regular

branch meeting to align goals, policy updates and safety protocols. Participate in corporate-level

meetings as required.

Qualifications

• Deep understanding of wage and hour laws, including overtime calculations and PAGA

awareness.

• Exceptional verbal and written communication skills with a commitment to proper grammar.

• Excellent time-management skills with the ability to pivot priorities in a fast-paced, high-

demand environment.

• Resilience and the ability to perform “other duties as assigned” as the branch needs evolve

and expand.

• Must have a “drama-free” approach to leadership. Ability to remain calm, objective, and

professional during high-stress situations or interpersonal conflicts.

• Strong sense of ownership. Must be willing to take responsibility for branch outcomes, both

successes and failures and view mistakes as opportunities for improvement.

• Familiarity with state-specific labor standards and safety regulations.

• Must be fully bilingual and biliterate. Ability to accurately translate complex labor law

concepts, safety protocols, and company policies to a majority Spanish speaking workforce.

• Must have 5 to 8 years of progressive experience in the staffing industry with full-desk

background knowledge.

• Minimum of 3-5+ years of experience in a staffing supervisory capacity.

• Must have reliable means of transportation to ensure consistent attendance and ability to

meet the requirements of position duties.

• Must be authorized to work in the United States and provide documentation for the i-9

process upon hire.