Customer Experience Coordinator

Customer Experience Coordinator

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

As the Customer Experience Coordinator your primary responsibility is to serve as the "Voice of the Customer". You will proactively work to ensure customer's satisfaction excels the customers' needs. This position is responsible for attracting potential customers by answering product and service questions, suggesting information about other products and services. You will process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.

Key Responsibilities

• Manage and prioritize a high volume of incoming calls and emails.
• Multitask between phone, email and in person requests.
• Update customer account information and ensure accurate entry.
• Identify and assess customers' needs to achieve complete satisfaction.
• Complete assigned daily tasks in a timely manner.
• Work closely in a team environment, giving support.
• Deliver accurate, valid, and complete information by using the right method/tools provided.
• Balance truck inventory.
• Performs other related duties, tasks, requests, and directives issued from leaders as required.

Requirements, Competencies and Certifications

• Strong problem-solving skills.
• Motivated and able to work with limited supervision.
• Excellent verbal and written communication skills, with a commitment to delivering superior customer service.
• Attention to detail and ability to meet strict deadlines.
• Ability to be a team player in a fast-paced environment.
• Exceptional organizational skills with ability to multitask.

Minimum Education & Experience

• High School diploma or equivalent.
• 1 years of experience in a customer facing role.
• Advanced MS Outlook, Word, and Excel skills. Experience using Zoom, Microsoft Teams, Salesforce and Oracle.
• Experience or knowledge of the petroleum industry is ideal
• Ability to travel to the Overland Park office for occasional meetings and group training; this cannot be done remotely.

What You'll Love About Us

• Health Benefits. Medical with HSA and FSA options that includes infertility benefits. 100% coverage of preventative care, Dental, Vision, Teladoc, Employee Assistance Program.
• Prepare for the Future. 401K Retirement Plan 50% match.
• Rest and Relaxation. 3 weeks Paid Time Off and 8 Paid Holidays.
• Financial Peace of Mind. Short-Term Disability, Life and AD&D Insurance covered by WFS.
• Learning and Development. LinkedIn Learning.
• Additional Perks We Offer. Long Term Disability Insurance, Accident & Critical Illness Insurance, Legal & Identity Theft Protection.

World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.