ASC Admissions Clerk

Job Description

Job Description

MINIMUM REQUIREMENTS

Education/Experience/Licenses/Certificates/Eligibility: Ability to type 40 wpm, use standard office equipment and be computer literate. Knowledge of medical terminology. Minimum one (1) year experience in computerized appointment scheduling. Two years medical clerical experience preferred. Good communication and language skills required. Current BLS.

SKILLS/KNOWLEDGE/ABILITY

Interpersonal: Client oriented. Actively participates in the development of a healthy work environment. Uses interpersonal skills to establish and maintain healthy interpersonal relations, which include functional trust, positive feedback, and constructive criticism. Good communication skills: oral and written.
Critical Thinking: Above average ability to handle multiple simultaneous tasks and phone calls while maintaining a professional courteous demeanor. Must be able to handle patient confrontations in a positive manner. Ability to handle emergency situations and have the ability to develop triage skills. Above average ability to problem solve, solution and detail oriented.
Knowledge: Working knowledge of health care environment and patient processing with computerized scheduling software. Knowledge of outpatient surgery forms, policies and procedures.
Machine, Equipment, Work Aides: Computer, printer, copier, telephone and fax.
Work Environment: Subject to busy office requiring above average ability to prioritize and organize. Some overtime may be required.
Physical Demands/Work Environment: See the Physical Demand Analysis form for information specific to this position.

ESSENTIAL COMPETENCIES / PERFORMANCE EXPECTATIONS
Clerical Skills
• Plans duties and assignments in order of priority.
• Records accurate telephone messages.
• Types correspondence accurately and timely.
• Assumes responsibility for patient admission to the facility
• Verifies patient’s insurance benefits in conjunction with the Receptionist/Scheduler.
• Pre-admits patients by telephone assures financial responsibilities are discussed and arrangements made with patients prior to the day of surgery.
• Generates all necessary admissions forms for the next day’s cases.

• Accepts payments from cash and credit card purchases.
• Distributes documents correctly and in a timely manner.
• Prepares and pulls charts for the following surgical day.
• Performs other duties as assigned.
• Reports malfunctioning equipment to appropriate personnel.
• Demonstrates awareness of protocol for malfunctioning equipment and repair.

Communication
• Listens respectfully, gives feedback directly, honestly and talks with others to clarify differences.
• Effectively communicates and interacts with patients (using translation services when needed), their family, and other external and internal clients (including fellow employees) from diverse backgrounds.

Quality
• Demonstrates a willingness to look at new ideas and work in a changing environment.
• Understands, verbalizes and participates in the quality improvement process.
• Supports initiatives designed to improve individual and organizational performance.