Workforce Case Manager

THE ORGANIZATION
The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric."

JOB PURPOSE
The Workforce Case Manager is responsible for empowering individuals to achieve sustainable self-reliance through personalized employment support. This role focuses on assisting clients in overcoming barriers to employment by providing career counseling, job placement services, skills training, and support in accessing community resources. The Workforce Case Manager collaborates closely with clients to create individualized action plans, addressing both immediate employment needs and long-term career goals. By fostering meaningful relationships with local employers, training programs, and community partners, the Workforce Case Manager works to expand opportunities for clients and support them in achieving financial independence and stability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Assessment and Case Management

• Conduct comprehensive assessments to identify clients' skills, experiences, barriers to employment, and career aspirations.
• Develop individualized employment action plans with clear, achievable goals tailored to each client's needs and abilities.
• Provide one-on-one case management, including regular follow-ups to track progress, reassess goals, and adjust action plans as needed.
• Conduct monthly case reviews for all clients to assess progress, address emerging needs, and ensure they are receiving necessary assistance and support.
• Case conference complex cases with supervisors and provide creative solutions to challenges that arise.
• Case conference with internal and external case managers to assist clients in receiving all possible services.
• Connect clients to supportive services, including food assistance, childcare, transportation, housing, and financial assistance, to remove employment barriers.
• Assist clients in developing and maintaining budget plans to ensure financial stability; provide guidance on budgeting, saving, and debt management.
• Stay informed about workforce development trends, best practices, and local resources.

Employment Services and Career Development

• Identify suitable employment opportunities and assist clients in securing stable, meaningful employment.
• Match clients with appropriate job openings, internships, or apprenticeship programs.
• Build and maintain relationships with employers and job training providers to facilitate job placements and expand client opportunities.
• Provide ongoing support to clients in maintaining employment stability and job retention.
• Assist clients with resume writing, job applications, interview preparation, and professional development.
• Educate clients about employee rights and responsibilities, and assist them in resolving workplace conflicts.
• Serve as a liaison between clients and employers, providing advocacy and support as needed.
• Facilitate job readiness workshops, including soft skills training, financial literacy, and workforce ethics.
• Participate in community events, workforce development fairs, and employer networking sessions to expand opportunities for clients.

Documentation, Compliance, and Collaboration

• Maintain accurate and up-to-date client records, including case notes, assessments, and progress reports.
• Record all services, referrals, recommendations, case notes, and program documentation into HMIS and Salesforce within one business day of client contact.
• Ensure shared spreadsheets are updated within one business day of any changes.
• Track client progress, outcomes, and success stories to inform program evaluation and continuous improvement.
• Prepare and submit required program reports and data in a timely manner.
• Attend training, workshops, and meetings as required.
• Perform other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Strong verbal and written communication with clients, employers, and team members
• Ability to address complex client needs and develop tailored employment plans
• Empathy and patience in supporting clients in overcoming employment barriers
• Strong organizational skills; ability to manage multiple clients, maintain records, and meet deadlines
• Ability to work effectively with internal case managers, employers, and community partners
• Familiarity with job training programs, resume building, and workforce resources
• Conflict resolution skills; ability to help clients navigate and resolve workplace issues
• Proven ability to advocate for underserved clients
• Cultural competency; ability to work effectively with clients from diverse backgrounds and foster a positive, inclusive environment
• Proficiency in client management and tracking systems, including HMIS and Salesforce, for documenting case notes, tracking referrals, and maintaining program compliance
• Proficiency in Microsoft Office Suite and Google Workspace, including Gmail, Drive, Docs, Sheets, Slides, Google Meet, and Calendar
• Experience with data entry and outcome tracking
• Ability to reevaluate service plans and adapt strategies to improve client outcomes
• Proficiency in mediation and dispute resolution techniques
• Knowledge of community resources to address barriers and provide appropriate referrals
• Ability to use budgeting tools to guide clients in financial planning and life skills development
• Detail-oriented and deadline-driven
• Crisis stabilization and rapid response capability
• Trauma-informed, empathetic, and nonjudgmental approach
• Ability to prioritize multiple client needs in a fast-paced environment
• Commitment to professionalism, teamwork, and accountability

EDUCATION AND EXPERIENCE
Required

• Bachelor's degree in Social Work, Human Services, or a related field, or an equivalent combination of education and relevant work experience in workforce case management
• 3+ years of nonprofit experience
• 3+ years of experience in workforce case management, social services, and community outreach.
• Bilingual English/Spanish required given the demographics of the community served.
• Proven track record of managing a caseload and delivering measurable outcomes in client stability and self-reliance.

Preferred

• Experience working directly with diverse populations, including vulnerable or at-risk individuals.
• Knowledge of employment related issues, housing programs, and health resources.
• Familiarity with housing services, wrap-around programs, and self-sufficiency initiatives.

WORK SCHEDULE AND CLASSIFICATION

• This position is full time , requiring approximately 40 hours per week
• Standard work schedule is five days per week, 11:30 a.m. to 8:00 p.m. The schedule may be Monday through Friday or Tuesday through Saturday, based on operational needs. Flexibility is required to meet business demands.
• Occasional evening or weekend work may be required
• This role is classified as non-exempt under the Fair Labor Standards Act

TRAVEL REQUIREMENTS
This position requires regular travel throughout Southern Nevada to perform essential job duties, including workforce recruitment activities, job fairs, hiring events, employer engagement meetings, partner locations, training sites, community outreach events, and participant service locations. The Workforce Case Manager must possess a valid, unrestricted driver's license, maintain reliable personal transportation, and meet the organization's insurability requirements.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Ability to sit, stand, and walk for extended periods throughout the workday.
• Ability to lift and carry up to 50 pounds as needed.
• Comfortable working in both office and community-based settings, including occasional outdoor exposure.
• Ability to operate office equipment, computer systems, and telephone.

EQUAL OPPORTUNITY EMPLOYER
The Just One Project is an Equal Opportunity Employer. We value a diverse workplace and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status, in accordance with applicable laws.

DON'T MEET EVERY REQUIREMENT? LET US DECIDE!
Research shows that individuals from underrepresented groups often choose not to apply for jobs unless they meet every listed qualification - even though they are frequently well-qualified.

Employment is contingent upon successful completion of a criminal background check, drug screening, motor vehicle report, employment verification, and reference checks, as permitted by law.