Client Service Consultant

Job Description

Job Description

Are you passionate about delivering exceptional service and building trusted client relationships? Join our dedicated team as a Client Services Consultant , where you'll play a key role in providing white-glove support to private household clients. In this position, you'll ensure every client interaction is handled with care, accuracy, and professionalism-creating seamless experiences from onboarding through ongoing support.

What You'll Do

• Serve as the main point of contact for assigned clients, managing relationships from onboarding through ongoing service.
• Provide high-quality, timely, and accurate assistance , ensuring client needs and expectations are met.
• Deliver white-glove service through proactive communication, reliability, and personalized follow-up.
• Coordinate new client setup and implementation to ensure smooth transitions and accurate data capture.
• Partner with internal teams (Payroll, Tax, HR, and Insurance) and external vendors to resolve complex issues
• Maintain strong knowledge of payroll systems, payroll tax compliance, and HR principles to support client inquiries.
• Identify opportunities to improve client processes and contribute to overall service enhancements .
• Maintain accurate and thorough documentation of all client interactions.
• Collaborate with team members to uphold consistent service standards and share updates.
• Engage proactively with clients to gather feedback, anticipate needs, and promote long-term satisfaction and retention.
• Support clients in using payroll and HR platforms effectively to enhance their independence.

What You Bring

• Bachelor's degree in business or related field, or equivalent experience.
• 4-5+ years of client-facing experience in client services, account management, or customer support.
• Experience supporting high-level or VIP clients
• Strong communication skills-both written and verbal-with the ability to convey information clearly and professionally.
• Proven ability to manage multiple priorities in a fast-paced environment.
• High attention to detail, accuracy, and follow-through.
• Proficiency with Microsoft Office Suite , CRM tools, and payroll/HR software.
• Ability to handle confidential information with discretion and professionalism.
• Service-oriented mindset with strong problem-solving and ownership skills.

Preferred Qualifications

• Professional certifications such as FPC or Customer Service/Customer Experience
• Familiarity with payroll operations and payroll tax regulations.

What Makes You Successful Here

• You thrive on providing responsive, high-quality service that builds trust.
• You stay calm, flexible, and professional in a dynamic environment.
• You seek opportunities to enhance performance and improve processes.
• You collaborate effectively, sharing information and supporting team success.

Why You'll Love Working Here

• Collaborative and supportive team environment.
• Opportunities for professional development and growth.
• Commitment to excellence and client satisfaction.

Apply today to join a team that values exceptional service, integrity, and lasting client relationships.