Customer Success Agent

Benefits Professional Development: Grow your skills through workshops, training programs, and opportunities for advancement. Health & Wellness: Comprehensive health benefits to support your physical and mental well‑being. Work-Life Balance: Flexible work hours and remote work options to help you balance your career and personal life. GT's Hybrid Work Model: Gotransverse is excited to offer a hybrid model to their employees with the expectation of working in our Downtown Austin office 2–3 days a week, depending on the role. This flexible hybrid approach gives team members the best of both worlds: focus time along with in‑person collaboration that fosters trust and unlocks creativity. About the Role Gotransverse is a leading SaaS platform for subscription billing and revenue management, helping enterprises around the world automate complex billing operations at scale. As we grow our customer base, we are looking for a professional who is passionate about driving customer outcomes, comfortable working with data, and skilled at building long‑term relationships with enterprise clients. In this role, you will serve as a key point of contact for a portfolio of customers. You will combine strong analytical capabilities with clear communication to help customers get maximum value from the Gotransverse platform. What You’ll Do Own post‑implementation customer relationships across a portfolio of accounts, serving as the primary point of contact for day‑to‑day needs and strategic guidance. Drive product adoption by understanding customer business processes and recommending best practices and solution strategies. Conduct regular business reviews, presenting data‑driven insights and progress against customer goals. Monitor customer health scores, usage trends, and risk signals—proactively addressing churn risks and escalating where needed. Partner with Sales on renewal and expansion opportunities. Collaborate cross‑functionally with Product, Engineering, and Support to advocate for customer needs and coordinate issue resolution. Develop and maintain customer‑facing documentation, reports, and use case records. Contribute to the improvement of internal CS processes, playbooks, and reporting frameworks. Qualifications Bachelor's or Master's degree in Computer Science, Engineering, Finance, Accounting, Business Administration, or a related field, or equivalent practical experience. Proficiency in SQL for data extraction and analysis—ability to write and interpret queries independently. Advanced Microsoft Excel skills; strong PowerPoint/presentation skills. Experience with CRM and CS platforms (e.g., Salesforce, Gainsight, or similar). Ability to translate complex technical concepts for both technical and non‑technical audiences. Strong project and time management skills—able to manage multiple concurrent accounts and initiatives. Exceptional written and verbal communication skills, including the ability to navigate difficult customer conversations with confidence and composure. Experience scoping and estimating effort for customer projects with appropriate risk awareness. Nice to Have Familiarity with subscription billing, revenue recognition, or financial operations. Gainsight or similar CS platform certification. Experience working with enterprise‑level accounts. Work Arrangement Hybrid work model available. This position requires regular presence in our Austin, TX office combined with the flexibility to work remotely from home. Pay Range 70,000 - 80,000 USD per year (Austin, TX) #J-18808-Ljbffr