Manager, Operations - Fort Wayne (Indiana)

Job Manager, Operations – Fort Wayne (Indiana) Location: Fort Wayne, IN Why Join Us? At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what’s possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise. Bombardier’s Benefits Program Insurance plans (Dental, medical, life insurance, disability, and more) Competitive base salary Retirement savings plan Employee Assistance Program Tele Health Program Contributions to the Team (Responsibilities) Adhere to General Work Rule Requirements Perform managerial responsibilities and recommend related actions, for example, hire/fire, disciplinary actions, PMP, training and certifications, work assignments, scheduling vacation, monitoring attendance, review, approve, and verify/ensure accuracy of employees hours worked and time charged to correct aircraft program Develop and submit annual A/C maintenance department budget including manpower requirements to site Director Achieve (as reviewed by Base Director) monthly financial objectives for A/C maintenance department i.e., labor margin, capital expenditures, and budgeted operating expenses Ensure all maintenance performed on aircraft, engines, avionics, and aircraft components meet FAA regulations, as well as customer quality expectations Maintain compliance with all OSHA Health & Safety guidelines, as well as all Federal, State, and local environmental laws Coordinate aircraft program requirements among functional groups including operations, planning, scheduling, engineering, quality control, material and production control to ensure hanger is properly loaded and customer expectations are metInterface with customer representatives, coordinate customer communication activities and resolve any questions or disputes on customer invoiced for performed maintenance as needed Determine staff training needs in order to maintain work force qualifications and productivity Determine needs and assure proper tooling and equipment is available to support operational requirements and coordinate shared resources with other Operations Managers to optimize facility resources Solicit feedback from staff for development of new concepts and actively support and integrate continuous improvement activities into program procedures and processes in order to attain Service Center margins and ensure that efficiency objectives and customer satisfaction index goals are met Collect and analyze service and maintenance data to identify trends and ensure margin performance is achieved Monitor returned customer questionnaires in order to respond to customer concerns on all department personnel, equipment or quality of services rendered Approve payment of vendors’ or suppliers’ invoices for services or supplies required by maintenance department Monitor technical performance of A/C programs and recommend changes as needed which enhance service and profitability through increased repair capability Assist in the development of strategic plans to support new programs and capabilities based on analysis of market trends How to Thrive in This Role? (Qualifications) Typically a minimum 6 years experience working in an aircraft maintenance facility environment with 2-3 years progressive supervisory experience for a substantial technical work force Bachelors degree in related area or equivalent years of experience Working knowledge of FAA and Federal Aviation Regulations pertaining to maintenance programs and procedures Working knowledge of process improvement methodology and application Accounting and budgeting principals acumen necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations Verbal and Interpersonal skills necessary to establish and maintain effective working relationships with customers and at all levels throughout the organization Business writing skills necessary to create various reports and correspondence Ability to forecast labor and skill requirements Presentation skills necessary to effectively communicate, update, persuade, and/or facilitate discussions with customers and all levels of management Planning and organizational skills necessary to prioritize, assign, and coordinate workload of assigned area and employees within a multiple project setting Leadership skills necessary to make decisions with sound judgment, train and mentor employees for improved performance, coordinate activities of multiple departments, and guide day-to-day operations successfully Research and analytical skills necessary to collect, analyze, and interpret survey data, customer behaviors, and general trends within the applicable aircraft market Computer skills necessary to learn and/or operate word processing, spreadsheet, database, presentation, email, and web-based applications Working knowledge of SAP maintenance transactions as required by site Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws. #J-18808-Ljbffr