VOIP Network Engineer (W2 ONLY)

Crossfire Consulting

VoIP Network Engineer
[Contract Length]: 12 months
[Location]: Richardson, TX
[Work Setup]: Hybrid

We are seeking a skilled VoIP Network Engineer to support the activation, migration, and troubleshooting of VoIP services for Public Sector customers. This role involves coordinating service activities, performing network configurations, and collaborating with various internal and external teams to ensure successful service delivery.

VoIP Network Engineer Responsibilities

Verify order details, perform pre-install testing, and address potential service-impacting issues
Process and validate telephone number ports
Activate new telephone numbers and migrate services between VoIP products
Remove system translations for disconnected services
Lead activation conference calls with customers and vendors
Conduct call traces and troubleshoot routing issues
Collaborate with peer workgroups on installations and issue resolution
Escalate issues appropriately and ensure timely resolution
Update workflow systems and maintain detailed engineering documentation

VoIP Network Engineer Qualifications

Strong understanding of telecommunications, especially Voice over IP (VoIP)
Proven experience in customer service and vendor coordination
Willingness to work rotating shifts, including weekends and holidays
Ability to obtain government security clearance

Preferred Qualifications

Hands-on experience with routers, switches, firewalls, and session border controllers
Familiarity with Cisco Broadsoft/BroadWorks and Sonus switches
Experience with IP phones, analog gateways, and paging equipment (Polycom, Ribbon, Cisco, Audiocodes)
Proficiency in Microsoft Office or Google Workspace tools
Associate's or Bachelor's degree in a technical field, with at least 1 year of relevant experience
Desired certifications: CCNA, CCNP, or equivalent

We look forward to reviewing your application!

Apply

Vacancy posted 4 days ago

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