Senior Human Resources Generalist

Benefits Medical, Dental, & Vision Benefits 401(k) matching Opportunity for advancement Training & development Join Our National Team as the Sr. Human Resources Generalist! Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 340+ franchise locations across North America, seeks a Sr. Human Resources Generalist! Position Summary The Senior HR Generalist will be part of the Strategic Business Solutions team and will play a pivotal role in supporting our human resources operations. This role serves as the primary subject‑matter expert for employee benefits, health plans, 401(k), leave of absence administration, and workers’ compensation. The Senior HR Generalist ensures compliance across all U.S. states, delivers a high‑quality employee experience, and partners closely with Payroll, Safety, HRIS, and external vendors to maintain accurate, timely, and compliant HR operations. Position: Senior HR Generalist Reports to: HR Director Location: Jacksonville, FL or Remote Salary Range: $75,000.00 - $80,000.00 annually Essential Duties & Responsibilities Benefits Administration (Health, Welfare, and 401k) Serve as the primary point of contact for all employee benefit inquiries, including medical, dental, vision, life, disability, and supplemental plans. Manage benefit enrollments, changes, and terminations; ensure accuracy in ADP and with carriers. Partner with the HRIS Analyst to ensure benefit plans, rates, eligibility rules, and workflows are correctly configured and functioning smoothly. Work directly with ADP and benefit carriers to monitor and troubleshoot EDI files, resolve discrepancies, and complete required audits. Review and reconcile quarterly benefit reports, including billing audits and contribution accuracy. Participate in the annual benefits review, supporting plan design discussions, data gathering, and vendor coordination. Support Open Enrollment, including system setup, communication planning, employee education, and troubleshooting. Support the annual 401(k) audit and conduct periodic HRIS audits to ensure accurate plan data. Other duties as assigned. Leave of Absence (FMLA, ADA, STD, LTD, Personal Leave) Lead and administer all leaves of absence, ensuring compliance with FMLA, ADA, state‑specific leave laws, and company policies across all U.S. states. Provide timely distribution, collection, and processing of all required leave documentation. Maintain accurate leave tracking, status updates, and communication with employees and managers. Serve as the primary advisor to employees and supervisors throughout the leave process, ensuring clarity, compliance, and a positive employee experience. Coordinate with Payroll to ensure accurate pay, benefit deductions, and return‑to‑work processing. Workers’ Compensation & Return‑to‑Work Manage all workers’ compensation (WC) claims from initial report through closure, ensuring timely documentation and communication with employees, managers, carriers, and Safety. Partner with the Safety team to evaluate light‑duty or modified duty options and support return‑to‑work planning. Support compliance reporting as needed. Provide weekly updates to employees on leave or WC status and communicate weekly summaries to department managers. Ensure all WC paperwork is processed accurately and in accordance with state regulations and carrier requirements. HR Operations, Data Integrity, & Documentation Maintain accurate employee data in HR systems for all benefit, leave, and WC‑related transactions. Conduct regular audits to ensure data integrity, compliance, and alignment between HRIS, carriers, and payroll. Create, maintain, and continuously improve HR documentation, including SOPs, job aids, forms, and process guides. Respond promptly to employee and supervisor inquiries through the HR ticketing system, ensuring timely resolution or escalation. Projects or Additional Duties (25%) Cross‑Functional HR Support Cross‑train in other HR areas, including onboarding/offboarding, employee relations, HR data administration, and policy interpretation to ensure full team coverage. Provide backup support for HR team members during peak periods, absences, or high‑volume cycles. HR Systems, Reporting & Process Improvement Participate in initiatives to optimize HR software and systems for better data management, automation, and analytics. Support data review and cleanup for annual reporting requirements, including audits and compliance submissions. Manage the annual ACA reporting process, including data validation, coordination with HRIS and Payroll, carrier file reconciliation, and timely submission of 1094/1095 forms. Assist the HR Director with ACA strategy, review, and final compliance checks. Assist with benchmarking and best‑practice research related to benefits, leave, and workers’ compensation. Identify opportunities for process improvements and contribute to initiatives that enhance efficiency, compliance, and employee experience. Prepare and distribute HR communications related to benefits, leave, and WC programs. Training, Policy & Change Management Assist with policy implementation and change management for new or updated benefits, leave, and WC programs. Support training for supervisors on leave protocols, workers’ compensation processes, and benefits‑related procedures. Contribute to the development and delivery of employee education materials, guides, and presentations. Additional Shared Services Support Support HR compliance calendar tasks as assigned. Participating in special projects assigned by HR leadership. Competency – Knowledge, Skills, & Abilities Demonstrates expertise in key HR disciplines, including employee relations and supervisor coaching, HR compliance, Workers’ Compensation administration, OSHA recordkeeping, leave management, onboarding, and people change administration. Build trusting relationships and collaborate effectively with team members, supervisors, and stakeholders at all organizational levels. Handles sensitive personnel situations with sound judgment, discretion, and confidentiality, ensuring consistent and compliant outcomes. Embraces change and maintains a continual improvement mindset, with a strong preference for automation, self‑service, and technology‑driven HR solutions. Understands business goals and recommends new approaches, policies, and procedures to improve productivity, compliance, and employee experience across all HR functions. Communicates clearly and professionally, both in writing and verbally, and serves as a knowledgeable resource on HR policies, handbook interpretation, and process documentation. Excels in organization, prioritization, and execution, effectively managing multiple tasks and HR projects in a fast‑paced environment. Demonstrates strong analytical, problem‑solving, and decision‑making skills; uses data to drive process improvements and operational accuracy. Displays meticulous attention to detail, a commitment to continual learning, and alignment with Paul Davis Values, Vision, Mission, and 10 Serving Basics. Required Education & Experience Minimum of 3 years of hands‑on experience in employee benefits administration, 401k audits, leave of absence management (FMLA, ADA, STD/LTD), and workers’ compensation. Strong knowledge and application of federal and state employment laws and regulations. Proficient in using HR software (e.g., ADP, PeopleSoft) and Microsoft Office Suite. Exposure to multiple HR functions and best practices. Preferred Education & Experience Bachelor’s degree in human resources, business administration, or related field. HR certification (e.g., SHRM‑CP, PHR) is a plus. Experience in process improvement initiatives within HR functions. Physical Requirement The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance, stoop or kneel. This role is primarily a sitting position, requiring the employee to remain in a stationary position up to 100% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer. Must be able to observe and perceive information on a computer and documents. Must be able to communicate and converse with staff over the phone. Occasionally will lift to 10lbs. Ability to safely operate a passenger vehicle when necessary. Work Environment The employee will be working remotely in their home office and will be exposed to normal conditions of air conditioning and heat. Most work will be conducted over email, video conferencing, and telephone. Employees must have access to a stable internet connection when working outside of the office. Employees must use the provided VPN technology to securely connect remotely. The successful person must be productive with minimal supervision. Travel This position may require up to 20% travel. This position may require travel for training and team meetings, and may require travel to office locations. Reasonable Accommodation for Disability Any applicant or employee who believes that reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer. Disclaimer Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Flexible work from home options available. #J-18808-Ljbffr ServiceMaster Clean of Fraser Valley