Remote Admissions Concierge

Spring Education Group is a multi-brand education network of superior private school institutions spanning infant care through high school. The network (currently composed of approximately 220 schools) brings together some of the best private school programs in the country, with proven track records educating children through unique and carefully crafted curricula. Spring Education Group is seeking a driven and personable Admissions Coordinator to support top-of-funnel enrollment efforts across our network of Independent K–12 schools. Reporting to the Lead Enrollment Director, this remote position serves as the first point of contact for prospective families, building relationships, guiding them through the admissions journey, and helping connect students with the educational environment that best meets their needs. As a member of our Shared Services enrollment team, you’ll collaborate closely with fellow Admissions Coordinators, campus-based enrollment teams, and marketing stakeholders to achieve enrollment goals and deliver a responsive, high-touch experience from initial inquiry through application. Schedule and Compensation: This role is fully remote and requires evening availability. The schedule will be 1:00 pm to 9:00 pm Pacific Time. Initial onboarding and training will take place during standard business hours. Please note that hours and specific scheduling may evolve as the role and team needs develop. Key Responsibilities: • Drive new-student enrollment to meet or exceed established enrollment and conversion KPIs. • Respond promptly and professionally to inbound inquiries received through phone, web, email, marketing campaigns, and events. • Build relationships with prospective families and convert qualified leads into scheduled campus tours and visits. • Conduct thoughtful and consistent follow-up to encourage applications and minimize prospective-family drop-off. • Follow up on tour cancellations and no-shows to reengage interested families. • Maintain current knowledge of campus offerings, tuition and fees, and the admissions process to answer questions accurately. • Coordinate scheduling across multiple campus calendars and locations. • Partner closely with campus teams on lead-to-enrollment initiatives. • Maintain accurate and timely records in Salesforce, NetSuite, and other applicable systems. • Collaborate with Marketing and Communications to support campaigns and top-of-funnel enrollment growth. • Identify and resolve challenges throughout the enrollment process, escalating family or enrollment concerns when appropriate. • Manage competing priorities and allocate time effectively to achieve optimal results. • Handle confidential and sensitive information with professionalism and discretion. • Contribute to special projects and continuous improvement initiatives as requested by the Lead Enrollment Director. Qualifications: • Three or more years of experience in admissions, enrollment, education sales, lead conversion, or a comparable role with KPI accountability. • Demonstrated success in meeting performance targets and driving high-value or high-consideration conversions. • Bachelor’s degree in business, education, or a related field preferred. • Education-sector or public relations experience is a plus. • Proficiency in Salesforce or a comparable CRM platform is strongly preferred. • Outstanding written and verbal communication skills. • A demonstrated ability to provide responsive, high-touch customer service. • Strong organizational and multitasking abilities in a fast-paced, evolving environment. • A collaborative, solutions-focused mindset with sound judgment and strong attention to detail. • Ability to work independently while building productive relationships with campus and Shared Services stakeholders. • Strong problem-solving and conflict-resolution skills, with the flexibility to adjust priorities as needs evolve. • Professionalism, integrity, and discretion when handling sensitive information. Benefits: • Full medical, dental, and vision coverage. • 401(k) with company match. • Tuition remission for employees’ children. • Continued education tuition savings through university partners. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. In general, this position requires an individual to frequently walk, stand, sit, squat, stoop, reach, kneel, rise from the floor, twist, listen, read, write, and speak the English language. In addition, this position often requires an individual to carry, lift, use repetitive or fine hand movements, and occasionally push, pull, or bend. This position is regularly required to hear and use clear vision with or without correction. Spring Education Group, including, but not limited to SEG Inc., and their affiliates (collectively “Company”) is an Equal Opportunity Employer. All qualified applicants for employment and employees are provided equal employment opportunities, including in recruitment, hiring, and assignment, without regard to actual or perceived race, color, religion and religious creed, sex (including pregnancy and related conditions), sexual orientation, gender identity, gender expression, marital or familial status, age, national origin, ancestry, disability, genetic information, military/veteran status, or any other classification protected by federal, state, or local law. The Company expressly prohibits any form of unlawful employee or student harassment or discrimination. #J-18808-Ljbffr