District Manager - Southeast United States

Job Description

Job Description

District Manager - Service OperationsLocation: Flexible within Urbanex markets (Southeast United States)Reports to: Vice President of Operations and/or CEOCompensation: Competitive base salary + performance incentivesOverviewThe District Manager - Service Operations is a key field leadership role responsible for driving operational excellence, customer satisfaction, and financial performance across 4-6 Urbanex branches. This position bridges executive strategy with local execution, ensuring consistent service delivery, profitability, and adherence to Urbanex standards.The ideal candidate is a data-driven, hands-on operator who thrives in a dynamic, growth-oriented environment. They combine strong leadership, analytical rigor, and a people-development mindset to build and sustain high-performing branch teams that deliver world-class pest control services.Key ResponsibilitiesOperational Leadership & Execution· Own operational performance, profitability, and customer retention across assigned branches.· Drive process adherence, safety compliance, and quality of service delivery.· Monitor daily/weekly performance metrics (e.g., Domo, FieldRoutes) and implement corrective action plans for underperforming branches.· Conduct in-field evaluations, ride-alongs, and operational audits to ensure alignment with Urbanex service standards.People Leadership & Development· Lead and coach Branch Managers and Assistant Branch Managers to ensure high performance and strong leadership bench strength.· Conduct regular 1:1s, performance reviews, and professional development planning.· Identify and mentor emerging leaders within branches to build succession pipelines.· Reinforce Urbanex's cultural values - Play Like Champions, Unwavering Character, Commit to Better, Wholehearted Connection, and Belief Is Contagious.Customer Experience & Retention· Drive superior customer satisfaction and retention rates through consistent service execution.· Partner with branch leaders to resolve escalations and integrate customer feedback into operational improvements.· Collaborate with Sales and Customer Success teams to ensure smooth handoff and delivery readiness during growth surges.Financial & Performance Management· Oversee P&L health for each branch; manage labor, materials, and overhead costs to achieve margin targets.· Partner with Finance to validate and analyze branch budgets, forecasts, and expenditures.· Lead structured monthly and quarterly performance reviews focused on profitability and operational KPIs.Leadership Expectations· Maintain a high-visibility leadership style with weekly market visits and frequent field coaching.· Promote accountability, recognition, and operational consistency across all assigned branches.· Conduct weekly 1:1s with Branch Managers and monthly District Business Reviews summarizing performance, wins, and action plans.Our Core Values· Play Like a Champion: Bring resilience, positivity, and purpose to every call.· Unwavering Character: Do the right thing, even when no one's watching.· Commit to Better: Embrace challenges as growth opportunities.· Wholehearted Connection: Build genuine rapport with customers and teammates.· Belief Is Contagious: Inspire growth by empowering others.Qualifications · 8+ years of progressive leadership in pest control, HVAC, or similar home service operations.· Demonstrated success managing multi-branch or multi-region field operations.· Proven track record improving P&L performance, retention, and service quality.· Strong analytical, organizational, and communication skills.· Experience with operational technology (e.g., FieldRoutes, Domo).· Willingness to travel 30-50% of the time.Compensation· Base Salary: $75,000 - $90,000· Incentives: Based on branch performance, profitability, and retention metrics· Target OTE: Competitive with industry benchmarks#IST1