Assistant Territory Manager

Job Summary (Purpose) The Assistant Territory Manager has the operational responsibility for their assigned district location(s). Under the direction of the Territory Manager, this position manages operations of the district(s) with accountability for employee safety, customer experience, operational efficiencies and operating expenses. Key Characteristics Ability to function independently in a supervisory role in the absence of the manager Committed to world class safety and customer service Duties and Responsibilities Safety Management Responsible for all aspects of safety within the assigned district location, including compliance with safety codes and policies. Articulates a safety vision for the team and considers the impact on safety when making decisions. Trains employees and monitors compliance with safety policies and procedures; promotes accident avoidance, safety driving and consistently reinforces safety messages. Customer Experience Makes customers a high priority; committed to exceeding the needs of all customers. Proactively identifies problems that negatively impact the customer experience. Celebrates excellent customer service and recognizes individuals who provide exceptional service. Partners with the Customer Experience Services team to resolve customer issues in a timely manner. Conducts priority customer visits to enhance relationships and addresses issues through calls and visits. Operational Efficiency Completes weekly productivity and service planners and coordinates efforts with the Service and Delivery Coordinators through a weekly call; drives employee productivity and meets or exceeds performance metrics for delivery and service. Works closely with Service Coordinator and Delivery Coordinator to ensure delivery and service orders are completed as planned. Ensures procedures are followed to complete daily work accurately. Reviews district performance reports and dashboard metrics. Manages permits in a timely manner. Team Management Plans, directs and manages staffing and development of employees by effectively communicating company strategic goals, conducting performance appraisals, and ensuring all required training is completed. Communicates and updates critical performance areas for the District and the Area to staff. Monitors employee productivity using Field Utilization & Efficiency reporting and other tools. Knowledge, Skills and Abilities Ability to communicate effectively with code enforcement officials, regulatory personnel and permitting jurisdictions. Ability to read, analyze and interpret reporting documents related to district performance, safety, technical procedures and governmental regulations. Education and Experience Required High school diploma required; college degree strongly preferred. Five or more years’ experience in a management role; experience in the propane industry is a plus. Computer skills and proficiency in Microsoft Office applications required. Working Conditions While performing the duties of this job, the employee is regularly exposed to hazardous or caustic chemicals and outside weather conditions. AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. The pay for this position ranges from to , depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position. This is the Company’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. #J-18808-Ljbffr AmeriGas