Process Improvement Consultant

Process Improvement Consultant

The Process Improvement Consultant will possess strong business process and project/program management capabilities to oversee and optimize our commercial operations. This multifaceted role combines business process optimization and end-to-end project management to ensure that commercial processes are efficient, scalable, and well-supported by integrated technology solutions.

Responsibilities:

• Develop and execute process discovery and solution requirements documentation that aligns with commercial strategies and company objectives
• Lead a team focused on continuous improvement and operational excellence
• Design and implement efficient end-to-end workflows using BPMN, Lean, and Six Sigma
• Oversee change management and stakeholder engagement during process transitions
• Integrate and optimize commercial systems (CRM, ERP, sales platforms)
• Design, implement, and maintain scalable systems architectures that support business process optimization in commercial operations
• Collaborate with IT and development teams to align system functionality with business needs
• Facilitate workshops and gather feedback to ensure process adoption
• Monitor performance and risk indicators to guide strategic decisions
• Analyze data to identify improvement opportunities and mitigate risks

Qualifications:

• Bachelor's degree in Business, Operations, or related field
• 6+ years in commercial operations or process improvement, including 2+ years in leadership
• Expertise in BPMN, Lean, Six Sigma, and SDLC integration
• Strong project management and cross-functional collaboration skills
• Excellent communication and stakeholder influence abilities
• Proven ability to manage multiple initiatives in a fast-paced environment
• Experience in financial services is a plus
• Experience in low-code workflow configuration is a plus
• Loan IQ or nCino experience preferred

Axos Employee Benefits May Include:

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We're a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Pre-Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.