Operations Specialist

The primary role of the Operations Specialist is to work directly with individual sites as assigned by the Director of Operations Support. The Operations Specialist assists Regional Directors in providing overall management, marketing, and maintenance support to our student housing communities throughout the country. The position serves as a troubleshooter and/or is needed to fill in for a Community Manager vacancy at a property or as interim management and/or transition specialist for a new ownership acquisition or new 3rd party property management to the Landmark portfolio.

Reports to: Director of Operations Support

Direct Reports: N/A

Duties/Responsibilities: The duties listed below are an outline of the Operations Specialist's responsibilities and should not be considered an all-inclusive list. As the needs of the organization change, these duties may be modified as needed.

General

• Execute site initiatives, conduct audits and site inspections.

• Adhere to 4DX compliance.

• Participate in daily site Landmark Line-ups.

• Be available on weekends and after hours for emergency calls (when applicable).

• Perform additional task and responsibilities as requested by the Regional Director's/Corporate.

• Completion of internal audits and timely reporting throughout the calendar year.

• Participate in the implementation of marketing plan.

• Assist with leasing responsibilities to maximize pre-leasing and occupancy.

• Maintain an excellent customer service relationship by demonstrating and adhering to the Landmark Properties operating standards.

• Assist in conducting training for property staff on Company policies & procedures.

• Interview candidates for available site positions and participate in the selection process of new hires by making recommendations to the Regional Director's/Regional Vice-President's.

• Ability to complete, organize, implement and maintain a successful turn board.

• Ability to complete, organize and implement a successful resident move-out/move-in plan.

Financial Management

• Participate in developing the annual budget (when applicable) and monitor the financial performance of the community to ensure the site is within budget.

• Manage and/or assist with the bid process for capital projects and turn contracts.

• Evaluate and implement cost cutting strategies.

• Order necessary supplies and parts within budget.

• Provide timely documentation/receipts for all company purchases.

Personnel

• Delegate tasks and provide training/ongoing coaching to team.

• Assist with requisitions, hiring and onboarding of new team members.

• Assist with developing a team of skilled, productive and customer service-oriented professionals.

• Conduct regularly scheduled meetings and any emergency meetings with the team.

Customer Service

• Understand the needs and expectations of residents and exceed their expectations.

• Develop a sense of community among the residents/employees and encourage participation in events and activities.

• Maintain effective communication with residents and parents.

Risk Control

• Ensure confidentiality of resident and company information.

• Understand and adhere to Landmark Properties policies and procedures.

• Conduct all business in accordance with company policies and procedures, state and federal laws: examples include OSHA, ADA, Fair Housing, etc.

• Understand, communicate and enforce community safety, and follow emergency evacuations policies and procedures.

• Identify and address safety and security risks.

• Document and address behaviors that violate the law or the housing contract.

• Prepare and submit detailed incident reports.

• Oversee work or services performed by external vendors & contractors.

Education & Experience

• High School diploma or equivalent preferred.

• Minimum of 2-years management experience in student housing and 1 year as a Community Manager.

• Internal candidates must currently be in good standing and have been with Landmark for a minimum of 1 year in an active Community Manager role.

Preferred Knowledge, Skills, & Abilities

• Administrative Skills - ability to interpret and implement Company policies and procedures.

• Analytical Skills - ability to troubleshoot problems and consider alternative methods/materials if the necessary are unavailable.

• Communication Skills - ability to read and effectively communicate with owners, corporate, residents and other property employees.

• Coordinating Skills - ability to delegate, prioritize, maintain records and schedule tasks for team, and handle unforeseen circumstances.

• Computer Skills - Outlook, Entrata (or Property Management Software) experience preferred.

• Creative Skills - ability to find the most efficient way to complete a task, and continuously look for ways to retain residents and improve the property.

• Mathematical Skills - ability to create and manage a budget, calculate pricing and discounts

• Other Skills - confidentiality, customer service, decision-making, initiative, patience, professionalism, teamwork.

• A valid driver's license and current automobile insurance is required.

• Must have ability to rent an automobile according to car rental requirements.

• Must have demonstrated proficiency and experience with property management operating system and all Microsoft applications. Entrata experience is a plus.

Work Environment

• The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

• Travel: This position requires up to 90% travel. Assignments are often 14 days at a time and may include weekends.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

• The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.