Manager, Finance Operations Programs

Job Title: Manager, Finance Operations ProgramsPS Job Title: Mgr, Fin Ops ProgramWork Place Flexibility: Hybrid Legal Entity: Entergy Services, LLC Job SummaryThe Manager, Financial Operations Programs is responsible for the oversight, governance, and optimization of the Shared Services Financial Operations portfolio, including the SupplementalLabor Program and Travel & Expense Programs (One Card and Storm Logistics Card).This role provides strategic leadership across the full program lifecycle, ensuring programs align with organizational objectives while delivering measurable improvements in operational efficiency, customer experience, cost savings, compliance, and risk mitigation.As the leader responsible for these enterprise programs, the Manager oversees program strategy, governance, performance, operational excellence, and continuous improvement. The role is also accountable for designing, documenting, implementing, and testing internal controls that mitigate operational, financial, compliance, and fraud risks.Reporting to the Director, Finance Operations, this position serves as a key leader within the Finance Operations organization, developing high-performing teams while driving innovation and delivering exceptional service to internal stakeholders.Key Responsibilities1. Team Leadership & People ManagementLead, coach, and develop a high-performing team responsible for daily program operations.Foster a culture of accountability, engagement, continuous learning, collaboration, and operational excellence.Manage day-to-day team activities, including:Operational supportTimesheet approvalsExpense report approvalsPerformance managementEmployee coachingCareer developmentSuccession planningModel leadership behaviors that promote trust, adaptability, and cross-functional collaboration.2. Operational Governance & Risk ManagementEstablish and maintain effective governance across all assigned programs.Design, document, implement, and periodically test internal controls to ensure:Regulatory complianceFinancial accuracyOperational integrityFraud preventionIdentify, assess, and proactively mitigate operational and compliance risks.Develop and interpret policies, standards, and operating procedures.Oversee:Contract administrationCompliance monitoringFinancial systems optimizationFraud prevention initiatives3. Program Strategy & OwnershipOwn the strategic direction, governance, performance, and execution of the Financial Operations program portfolio.Translate strategic objectives into actionable initiatives that improve:Operational efficiencyCustomer experienceCost effectivenessRisk managementDrive continuous improvements through technology, automation, analytics, and process optimization.Oversee enterprise systems supporting assigned programs.Use data and performance metrics to guide business decisions.Manage vendor relationships and partner with Procurement to:Negotiate contractsMonitor vendor performanceEnsure contractual complianceMaximize organizational value4. Innovation & Continuous ImprovementIdentify and implement new products, services, technologies, and operational processes that improve business performance.Evaluate emerging opportunities that expand the Finance Operations service portfolio.Lead initiatives that increase program maturity, scalability, efficiency, and customer value.Champion continuous improvement methodologies and operational excellence across all assigned programs.Minimum QualificationsEducationBachelor’s degree in Accounting, Finance, Business Administration, Business Analytics, Operations Management, Auditing, or a related field.Equivalent combination of education and relevant experience may be considered.Advanced degree preferred.ExperienceSeven (7) or more years of progressive experience in Financial Operations, Accounting, Finance, or related business functions.Three (3) or more years of leadership or people management experience.Demonstrated experience in:Financial operationsProgram managementInternal controlsComplianceVendor and contract managementFinancial systemsTeam leadershipKnowledge, Skills & AbilitiesStrategic thinker with strong business acumen and ownership mentality.Ability to translate organizational strategy into measurable operational results.Strong leadership, coaching, and team development skills.Excellent communication and stakeholder management abilities.Skilled at building credibility and influence across all organizational levels.Strong analytical and problem-solving capabilities.Experience managing multiple priorities in a fast-paced environment.Ability to make sound decisions in ambiguous or changing situations.Demonstrated success leading organizational change and continuous improvement initiatives.Strong understanding of governance, internal controls, compliance, and risk management principles.Preferred CertificationsOne or more of the following certifications is preferred:Certified Public Accountant (CPA)Certified Internal Auditor (CIA)Lean Six Sigma (Green Belt or Black Belt)Core CompetenciesLeadership & People DevelopmentStrategic PlanningFinancial OperationsProgram & Portfolio ManagementGovernance & ComplianceRisk ManagementVendor & Contract ManagementProcess ImprovementChange ManagementOperational ExcellenceCustomer FocusData-Driven Decision MakingCross-Functional CollaborationPrimary Location: Louisiana-Hammond Louisiana : Hammond Job Function: CorporateFLSA Status: Professional Relocation Option: Level IIUnion description/code: NON BARGAINING UNIT Number of Openings: 1Req ID: 124201 PS Job Title: Mgr, Fin Ops Program Travel Percentage:Up to 25%An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click hereto view the EEO page, or see statements below.EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.Know Your Rights: Workplace Discrimination is IllegalThe non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact View email address on click.appcast.io to schedule a time to review the affirmative action plan during regular office hours.WORKING CONDITIONS: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.