AI Solutions Engineer

AMPORTS is a leading finished-vehicle and roll-on/roll-off (RoRo) terminal operator providing vehicle processing, storage, and logistics services across multiple U.S. port facilities. Its operations include terminal services, vehicle processing, yard management, and the corporate functions that support the network. AMPORTS is expanding its use of artificial intelligence by pairing technical expertise with employees who understand the day-to-day work, from terminal operations to the back office.

This career is located in Jacksonville, FL, no remote options are available.

Summary
The AI Solutions Engineer partners directly with AMPORTS operational and corporate teams to identify, build, deploy, and support artificial intelligence solutions that improve how work is performed. This hands-on role embeds with terminal operations, vehicle processing, yard management, finance, and administrative teams to understand workflows and translate operational challenges into practical solutions using Claude, Microsoft Copilot, and related technologies. The position develops agents, prompt-driven workflows, document and data automations, reporting tools, and lightweight system integrations. Success is measured through deployed solutions, sustained user adoption, measurable operational results, and effective handoff to business and technical support teams.

Essential Functions

• Embeds with terminal operations, vehicle processing, yard management, finance, and administrative teams to observe workflows and identify opportunities to reduce manual effort, errors, delays, and operating costs.
• Evaluates potential AI use cases based on business value, technical feasibility, data availability, security considerations, implementation effort, and expected operational impact.
• Defines a clear problem statement, solution scope, success measure, and human oversight requirement before beginning development.
• Maintains and prioritizes a backlog of AI use cases based on impact, effort, dependencies, risk, and readiness for deployment.
• Designs, builds, and deploys AI agents, custom projects, prompt-driven workflows, document and email automations, data extraction processes, summarization tools, and reporting aids.
• Integrates AI solutions with Microsoft 365, SharePoint, Excel, Power Platform, terminal and yard systems, application programming interfaces (APIs), and other approved business technologies.
• Develops rapid prototypes and tests solutions with end users using representative workflows and approved business data.
• Iterates on solutions until they deliver reliable results, fit the operational environment, and provide measurable improvement over the existing process.
• Implements usage, performance, and outcome monitoring so adoption, solution health, and business impact are visible from deployment.
• Coordinates solution rollout around terminal and business operating schedules to minimize disruption to productivity and throughput.
• Documents solution functionality, operating procedures, limitations, data dependencies, support requirements, and situations requiring human judgment.
• Provides side-by-side testing, task-based coaching, and knowledge transfer to end users and designated site or function-level power users.
• Monitors deployed solutions for performance drift, technical failures, declining adoption, and changing business requirements, and recommends corrective action, retirement, or redesign when appropriate. Partners with IT, security, data, and business stakeholders to address access, licensing, integration, data handling, governance, and responsible-use requirements.

Competencies

• Applied problem-solving and analytical judgment
• Business process analysis
• Technical adaptability and continuous learning
• Clear written and verbal communication
• Customer and end-user focus
• Cross-functional collaboration
• Planning and prioritization
• Initiative and independent execution
• Documentation and knowledge transfer
• Responsible handling of business information

Supervisory Responsibility
No direct supervisory responsibility. The position may provide functional guidance, technical coaching, and solution support to site and function-level power users.

Required Education and Experience

• Three or more years of experience in software engineering, data engineering, solutions engineering, forward-deployed engineering, automation, analytics engineering, applied artificial intelligence, or a comparable hands-on technical delivery role.
• Demonstrated experience building and deploying large language model solutions, including agents, assistants, retrieval workflows, document workflows, or prompt-engineered automations adopted by end users.
• Practical proficiency with Claude, Microsoft Copilot, or comparable enterprise generative AI platforms.
• Demonstrated knowledge of prompt design, context design, solution evaluation, and human-in-the-loop workflows.
• Working knowledge of Python or a comparable scripting language.
• Experience working with APIs, JSON, connectors, and lightweight system integrations.
• Working knowledge of the Microsoft 365 environment, including SharePoint, Excel, and Power Automate.
• Experience gathering requirements directly from non-technical users and translating complex or informal processes into scoped technical solutions.
• Experience testing solutions with end users, incorporating feedback, and supporting deployment into active business workflows.
• Strong written and verbal communication skills with the ability to explain technical considerations to operational employees, technical partners, and business leaders.

Preferred Education and Experience

• Experience in ports, logistics, transportation, manufacturing, supply chain, or another operations-intensive industry.
• Experience with agent frameworks, Model Context Protocol (MCP), tool-use integrations, or retrieval-augmented generation.
• Experience with Microsoft Power Platform, Microsoft Azure, or enterprise data pipelines.
• Experience delivering solutions in a forward-deployed engineering, solutions consulting, or customer-facing technical role.
• Experience supporting technology solutions across distributed or multi-site operations.
• Bilingual English and Spanish communication skills.

Knowledge, Skills, and Abilities

• Knowledge of generative AI, large language models, agents, retrieval methods, prompt engineering, and responsible AI practices.
• Ability to observe business processes, identify root causes, and distinguish high-value opportunities from low-value or unsuitable use cases.
• Ability to rapidly prototype, test, evaluate, and improve AI-enabled solutions using real-world workflows.
• Ability to develop reliable automations and integrations using scripting, APIs, connectors, and approved enterprise platforms.
• Ability to define and measure outcomes such as time saved, error reduction, cycle-time improvement, cost avoided, and solution adoption.
• Ability to communicate technical tradeoffs, risks, limitations, and recommendations to audiences with varying levels of technical expertise.
• Ability to work effectively with employees in terminal, field, office, and corporate environments.
• Ability to create clear technical documentation, user instructions, support materials, and reusable solution components.
• Ability to manage multiple embedded engagements, priorities, and stakeholder expectations with minimal oversight.
• Ability to exercise sound judgment regarding data access, privacy, security, governance, and situations requiring human review.

Work Environment
Work is performed in a combination of corporate office, terminal, vehicle processing, yard, and other operational environments. Terminal work may involve exposure to vehicle and equipment movement, outdoor weather conditions, elevated noise levels, and active production areas. Required personal protective equipment and site safety procedures must be followed while working in operational locations.

Physical Demands
Regularly uses computers, mobile devices, and other business technology for extended periods. Frequently sits, stands, walks, and moves throughout office, terminal, and yard environments while observing workflows or supporting users. Must be able to safely access assigned operational work areas and participate in on-site solution testing and deployment activities.

Position Type / Expected Hours of Work
This is a full-time position. Work hours may vary based on operational schedules, site engagements, testing requirements, and solution deployments. Occasional evening, weekend, or extended hours may be required to support terminal operations or implementation activities.

Travel
Regular travel to AMPORTS terminal and operational locations is required. Travel percentage is up to 30-40%.

Work Authorization / Security Clearance (if applicable)
Must be legally authorized to work in the United States. Must be able to obtain and maintain required port, terminal, and facility access credentials, including Transportation Worker Identification Credential (TWIC) eligibility if applicable to assigned locations.

Disclaimer + EEO Statement
AMPORTS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties and responsibilities may change at any time with or without notice.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.