User Support Specialist - Security-Cleared, Tiered Support
$67k - $117kAvalore, LLC
Avalore, LLC in Arlington, VA is seeking a User Support Specialist to provide basic support, troubleshoot issues, and maintain the knowledge base. You will handle requests via ServiceNow or Jira and assist users across phone, email, chat, and in-person channels. The role requires clear communication, a self-starter mindset, and English proficiency. Bachelor’s degree with varying experience levels is expected; salary ranges from $67,000 to $117,000 with comprehensive benefits. #J-18808-Ljbffr Avalore, LLC
- ...action. As a seasoned Tier 1 Helpdesk Support Specialist with 1-3 years of experience... ...and/or maintain the security clearance level stated below... ...access and usability for end users. The ideal candidate... ...distinguish colors and communicate clearly in person, via telephone,...SuggestedContract workFor contractorsLive inLocal areaRemote workShift work
$67k - $117k
The User Support Specialist will provide basic support such as handling user requests, basic troubleshooting... ..., providing "Basic Support" tier services as described in organizational... ...accurate and efficient support. SECRET Security Clearance Required CND, GFACT, GSEC, or...SuggestedFull timeContract workTemporary workWork at officeVisa sponsorshipWork visa$24.62 - $32.02 per hour
User Support Specialist - JuniorHybrid: Arlington, VA - on‑site 2-3 days per weekSecret Security Clearance RequiredPay range: $24.62-$32.02/hrWe are looking... ...for “Basic Support” tier services.Key Responsibilities... ...ServiceNow or Jira, ensuring clear documentation of user...SuggestedRemote work2 days per week3 days per week- ...As a Support Specialist I at Oryx Dental Software, you’ll be the first point... ...and workflow issues, educate users on the Oryx platform, and help... ...resolving issues within the Tier 1 scope while recognizing when... ...through troubleshooting steps clearly and patiently. Gather...SuggestedWork at office
- ...We are seeking a Systems Support Specialist I – User Support to support the Internal... ...SOPs and Government tiered-escalation procedures. •... ...SOPs, escalation procedures, security requirements, and configuration... ...technical information clearly to technical and nontechnical...SuggestedFull timeContract workPart timeMonday to Friday
- ...Description Ignite IT is seeking a Tier 2 Desk Side Support IT Specialist to provide mid-to-senior level... ...desk side and remote support for end-user systems, peripherals, and network connectivity... .... Ensure compliance with IT security policies, standards, and procedures....Work at officeRemote work
- Dïnè Development Corporation (DDC) seeks a Tier II Remote Support Technician to deliver mid-level remote support for J6 users, including diagnostic work and confidential access... ...active Secret clearance, and ITIL v4 Foundations with Security+. #J-18808-Ljbffr NORTH STONE LLCRemote job
- Help Desk and User Support Specialist - (146) Share this job as a link in your status... ...What you will do Provide Tier 1 and Tier 2 support for the... ...; elevate to Tier 3 with a clear record; follow up until the... ...OCI, AWS/Azure, PMP, ITIL, Security+, CISSP and others), an annual...Full timeContract workTemporary workWork at officeImmediate startRemote workMonday to FridayFlexible hours
- ...component of our nation’s safety and security. Make an impact by using your... ...into opportunity as an IT Support Specialist with GDIT. A career in... ...Demonstrated experience troubleshooting Tier 2 technical issues... ...Demonstrated experience in answering user’s inquiries regarding...Work experience placementRemote work
- Responsibilities:Responsibilities: - Provides close technical support and input on the application of Microsoft technology to a defined business segment - Provide second tier operations support for the Active Directory and Exchange production systems onsite - Research,...
- ...investigation, troubleshooting and resolution- Master of End User Computing Support, troubleshooting, and customer service, and acts as an... ...identifying, evaluating, recommending and/or developing information security systems, controls, methods, techniques and models-...Remote work
- ...following company, industry and vendor standards- Ensure timely user notification of maintenance requirements and effects on system availability... ...evaluating, recommending and/or developing information and data security systems, controls, methods, techniques and models- Contributes...
- ...opportunity for a Desk Side Support Manager requiring a... ...supplied to end users. You will ensure cohesiveness between all Tiers and manage the day-to-day... ...methodologiesMicrosoft Office Specialist (MOS) certification in... ...Cloud Solutions, Cyber Security, and IT Managed...Full timeContract workWork at officeShift work
- ...THE WORD AMONG US IT Support Specialist Entry to Mid-Level... ...IT Infrastructure & Security and the Director of Technology... ...and non-technical end users, and does so with... ...day-to-day on-site Tier 1 and Tier 2 support for... ...a focus on providing clear and helpful support to...Full timeWork at officeLocal areaImmediate startRemote work
$65k - $75k
...Product Support SpecialistHanover Research is looking for a Product Support Specialist to join our Product team and serve... ...point of contact for users across Hanover's growing... ...ExperienceServe as a Tier 1, primary point of... ...functionalityProvide clear instructions and...Local areaRemote work- ...environment as well as providing secondary support for network architecture- Designing and... ...systems as projects dictate- Participates as a Tier 3 Technician in the IT Helpdesk topology... ..., VMware ESXI, Linux OS and LAMP- Data security and disaster recovery from managing...
- ...Intelligence/Machine Learning, Cyber Security and Cutting-Edge Technology across the US... ...troubleshooting any issues on behalf of the users. Core Responsibilities Model... ...Preferred Expertise Demonstrated success supporting Federal contracts. Strong technical...Flexible hours
$98k - $138k
...experience Lived experience that supports understanding and relating to... ...kneeling Ability to see clearly at least 20 feet, with or... ..., integrity, and security of client protected health information... ...stranger. This peer support specialist role serves households at Catalyst...Full timeWork experience placement- Base-2 Solutions seeks a TS/SCI-cleared All-Source Platform User Support Specialist 4 in Bethesda, MD to support the DIA-NMEC DOMEX Technology Platform. The role focuses on helping Intelligence Community users search for and retrieve classified data to support analysis...
- Position Summary Base-2 Solutions is seeking a TS/SCI-cleared All-Source Platform User Support Specialist 4 to support the DIA-NMEC DOMEX Technology Platform... ...complex problems in support of real-world national security missions. Ability to work directly with teammates and...Work at office
- ...and innovative environment. Concept Plus is seeking a User Support Specialist to provide Tier 1 and 2 user support and upscale Tier 3 issues for the... ...orally and in writing Preferred Qualifications Active security clearance. Prior DoW/USAF experience Concept Plus is an...Local areaFlexible hours
- Standard Title: Senior OSINT Platform User Support Specialist Required Security Clearance: Top Secret/SCI Location: Bethesda, MD Work Type: On-Site Shift... ...Position Summary Base-2 Solutions is seeking a TS/SCI-cleared OSINT Platform User Support Specialist 4 to support the...Hourly payContract workTemporary workWork at officeImmediate startFlexible hoursShift work
- ...Job Description Job Description Desktop Support Analyst Washington DC - 100% ONSITE Long Term Contract Per Federal contract U.S.... ...Desktop Support Analyst with strong experience to serve as part of a Tier 2/3 organization. This contractor position will be in support of...Long term contractFull timeFor contractorsLocal areaMonday to FridayDay shift
- POSITION SUMMARY The Security Support Specialist enforces access and property control policies. Experience with DISS AND JPASS is a must. RESPONSIBILITIES... ...written reports and fill out forms Write and speak clearly and effectively in English. Be fully computer literate...Work at officeMonday to FridayFlexible hours
- SPN Solutions, based in Fairfax, Virginia, seeks a Help Desk and User Support Specialist to provide Tier 1/2 support for legacy and cloud systems. You will manage accounts and access requests, log tickets, write user guides, and help run user training with on-call rotations...
- ...Job Description Job Description IT Support Specialist Blackwatch International Corporation... ...Federal business and national security objectives. Based in McLean, VA, with offices... ...government contracting environment. End User Support • Provide first-line...Full timeContract workFor contractorsWork at officeRemote work
$80k - $120k
...Previous hands-on field IT support experience Strong Tier 2 desktop support and... ...technical concepts clearly to nontechnical users Strong prioritization... ...processes, procedures, and security policies Deliver... ...Desktop & Field IT Support Specialist for a one-year onsite...Contract workTemporary workWork at officeRemote work- ...Specialized Administrative & Program Support Specialist At Celestar, a B&A Company, we foster... ...particularly Word, Excel, and Outlook Security Clearance ~ Active Secret More... ...Savings Account (HSA) option as well as two tiers of dental coverage, vision, life & AD&D...Full timeWork at officeLocal areaImmediate start
- ...seeking a hands-on IT Service Desk Lead to support a secure Microsoft government cloud environment... ...Experience: Microsoft account, user and access administration Application... ...Systems and virtual machine administration Tier 1–3 support and complex technical...Contract workFor contractors
- Riverside Recruiting is seeking an IT Support Technician in McLean, VA for a full-time, direct-hire role. You will provide executive end-user technical support for laptops, mobile devices, and conferencing systems, across Mac and Windows environments, with a focus on prompt...Full time
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