Project and Business Operations Support Specialist

Job Description

Job Description

Mountain Pacific Bank is looking for a P roject and Business Operations Support Specialist   to join our team. This is a full-time, in-person position.

Recognized by the Independent Community Bankers Association (ICBA) as one of the Best Community Banks to Work For , Mountain Pacific Bank is committed to fostering a positive work environment, providing opportunities for professional development, and promoting a culture of inclusion, empowerment, and community engagement.

Started by 17 local business and outstanding community leaders, Mountain Pacific Bank is a Community Bank dedicated to serving Whatcom, Skagit, Snohomish, and King Counties. An equally important part of our plan is to reinvest in the community with resources, time and talents.

Your Role

The Project and Business Operations Support Specialist position will support the bank’s core banking system conversion and other key technology and operational initiatives. This role will assist with requirements gathering, testing coordination, data validation, change and release management, and provide operational support in system access provisioning and intranet content administration. 

Essential Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Project & Business Analysis Support

• Collaborate with stakeholders to gather, document, and validate business requirements for system implementations and process improvements
• Participate in and support core system conversion activities, including test planning, execution, data mapping & validation, and user training documentation
• Track and escalate issues identified during user acceptance testing (UAT) and conversion dry and live runs
• Create, format, and maintain documentation including:
• Test plans, scripts, and validation checklists
• End-user training materials and reference guides
• Implementation and rollout communication plans
• Process maps and system documentation

Change & Release Management

• Support the coordination of change control processes, ensuring all changes are documented, reviewed, approved, and communicated in accordance with internal policy
• Maintain release documentation and assist in developing deployment schedules and rollback procedures

System Access & Operational Support

• Secondary resource to facilitate, user access provisioning for new and existing systems, including account setup, role assignment, annual user access reviews and periodic audits
• Support the maintenance of structured documentation repositories for easy staff access

What You'll Bring

• Works well independently with strong time management, prioritization, and organizational skills.
• Proficient in problem solving and solutions.
• Strong communication and presentation skills, including preparing presentations to management. 
• Provides an exceptional level of quality service for internal and external customers, and responds to customers’ needs, questions, and concerns in an accurate, effective, and timely manner.
• Highly developed interpersonal and written/verbal communication skills demonstrating the ability to communicate effectively, clearly, and persuasively in a variety of settings, formats, and audiences; with the ability to read, write, speak, and understand English well.
• Ability to gain working knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank’s policies, procedures, products, and services.
• Ability to maintain and manage personal composure when confronted with a difficult situation and/or customer, with the ability to provide clients with information, data, advice, and solutions, as well as gain their trust and respect.
• Detail oriented with advanced organizational, problem solving, time management, data review and processing skills; with the ability to manage multiple assignments, ensuring that priorities are set to meet multiple and sometimes competing deadlines, with an emphasis on accuracy and quality.
• Excellent one-on-one and group presentation, classroom facilitation and alternative delivery skills/techniques to successfully train, mentor, and coach less experienced team members.
• Effective leadership skills to motivate and assist with development of a high-performance work team and monitor workflow and schedules.
• Ability to work well both independently and collectively within a team environment.
• Ability to work successfully in a production environment where volume, efficiency, and accuracy are required.
• Proficient knowledge and use of MS Office products (Word, Excel, Outlook) and retrieval of data, with the ability to adapt to and learn new products and technologies quickly.
• Unquestionable integrity in handling sensitive and confidential information.

Required Education and Experience

• 3+ years of experience as a Business Analyst or Project Coordinator preferred.
• Strong knowledge of requirements gathering, test planning and process documentation.
• Experience supporting system implementations and/or banking technology projects.
• Understanding of change management and release control processes.
• Experience in banking, financial services, or regulated industry is strongly preferred.
• Familiarity with core banking systems, access provisioning, and IT security protocols.

Technical Skills

• Proficiency with Microsoft 365 (especially SharePoint, Word, Excel, and Teams).
• Familiarity with project collaboration tools such as Microsoft Project, Visio, JIRA, Asana, or Confluence.
• Understanding of version control and file organization best practices.

Physical Demands

While performing the duties of this job, the employee is constantly required to remain in a stationary position and operate a computer and other office productivity machinery, such as a multi-line telephone, copy machine, scanner, fax, and computer printer. The employee needs to frequently communicate with internal and external contacts and move about inside the office to access file cabinets, office machinery, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Climate controlled business office environment.
• Ability to work in artificial light for extended periods of time.
• Noise level is usually moderate.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent interruptions during the day.
• This is a full-time, in-person position: Monday through Friday; 40 hours per week.
• Occasional extended hours may be required to support large project rollouts or documentation deadlines.
• Work requires regular attendance, punctuality, and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and/or extended hours, as needed.

Travel Required

• Minimal (0%-5%) local, non-overnight travel

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This job description does not constitute a written or implied contract of employment or otherwise modify the terminable-at-will employment relationship.

Mountain Pacific Bank is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, age, religion, sex, national origin, physical or mental disability or any other protected class under federal, state or local law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time in person

Pay: $31.25 to $40.86

Benefits:

• Bonus Opportunity (based on company and individual performance)
• 401(k) with matching contribution
• Comprehensive medical, dental, and vision insurance with 100% of employee base premiums covered.
• Healthcare and Dependent Care Flexible Spending Account
• Minimum of 10 paid vacation days per year*, with minimum of 15 paid vacation days after 1 year of employment.
• 2 additional PTO days annually**
• 11 paid holidays
• 8 hours of paid sick time per month*
• Paid Life, AD&D, and Long-Term Disability insurance
• Employee assistance program
• Referral program
• Tuition reimbursement
• Mountain Pacific Bank account and loan perks

*pro-rated from start date and/or hours worked 

**granted every January 1st