General Manager/COO Wellesley Country Club Wellesley, MA

General Manager/Chief Operating Officer Profile

WELLESLEY COUNTRY CLUB

WELLESLEY, MA

GENERAL MANAGER/CHIEF EXECUTIVE OFFICER

OPPORTUNITY AT WELLESLEY COUNTRY CLUB

The General Manager/Chief Operating Officer (GM/COO) of Wellesley Country Club serves as the club’s strategic and operational leader, responsible for delivering an exceptional member experience and overseeing all day‑to‑day operations. This role blends high‑level vision with hands‑on management—guiding department heads, ensuring financial strength, maintaining premier golf, racquets, dining, and recreational facilities, and upholding the club’s culture and standards. Ultimately, the GM/COO is the driving force that keeps the club running smoothly, consistently elevating service, operations, and member satisfaction. Wellesley Country Club (WCC) is located in the heart of Norfolk County in Wellesley, Massachusetts, sixteen miles from downtown Boston and adjacent to the campus of Babson College. The club is searching for a new General Manager/Chief Operating Officer for one of the region’s premier private clubs. The GM/COO opportunity offers a rare chance to lead one of the region’s most respected private clubs. The successful candidate will be a visible, sophisticated, and engaging executive who embraces the club’s culture and traditions while providing strategic vision, operational excellence, and sound financial stewardship. The new GM/COO will work collaboratively with an accomplished Board of Governors, directors, a dedicated leadership team, and a highly engaged membership to strengthen the club’s culture and ensure its continued prominence and success for generations to come. About Wellesley Country Club And Community Nestled in the picturesque New England town of Wellesley, Massachusetts – widely regarded as one of the most beautiful and desirable communities in the country – Wellesley Country Club enjoys a rich heritage rooted in both American and local history. The town’s origins date to the earliest English settlements of the 1630s and it has long been home to distinguished leaders, authors, artists, and innovators. The land on which the club stands holds its own historic significance, dating to a 1665 land grant and serving as the assembly point for the West Needham Minutemen, who marched to Lexington and Concord at the outset of the American Revolution. Founded in 1910, Wellesley Country Club has established itself as one of the premier private clubs in the Northeast. Set amid rolling landscapes and anchored by a stately clubhouse, the club is celebrated for its welcoming, family‑centered culture and deeply engaged membership. Its renowned golf course reflects a remarkable architectural pedigree shaped by legendary designers Donald Ross, Wayne Stiles, and Geoffrey Cornish—one of only two courses in the country influenced by all three architects. The club’s championship‑caliber layout has hosted numerous prestigious USGA and Massachusetts Golf Association events throughout its history. The club’s impressive 56,000‑square‑foot clubhouse, completed in 2008, serves as the social heart of the membership experience, offering a variety of dining venues ranging from casual family gatherings to refined dining occasions, as well as elegant spaces for weddings, celebrations, and special events. Beyond golf, Wellesley Country Club offers an exceptional collection of amenities designed to serve members of all ages. The club’s racquet sports facilities are among the finest in the region. The club’s highly regarded tennis program offers year‑round play through indoor facilities and eight outdoor clay courts, while its paddle tennis program features four courts and a dedicated paddle hut. Demonstrating a continued commitment to enhancing the member experience, the club recently completed a transformative $15 million capital investment highlighted by a 42,000‑square‑foot Sports Complex featuring four indoor tennis courts, eight pickleball courts, and two state‑of‑the‑art golf simulators. Wellesley Country Club By The Numbers Initiation fees are $110,000 Annual dues are $20,185 and an 11‑month minimum use of $115 (family) and $70 (single) There are approximately 838 members There are approximately 176 full‑time and 103 part‑time or seasonal employees. The approximate annual gross volume $27.5 M The approximate annual F&B volume $5.4 M There are approximately 25,000 rounds played annually The average age of members is approximately 55. There is a total of 15 Board Members, each serving three‑year terms. There are 9 standing committees: Finance, Golf, Greens, Racquets, Pool, Dining, Executive, Board of Governors, Nominating and Leadership; with sub‑committees: Compensation, Games, Various Racquets The club uses Jonas for its POS and Club Accounting Systems General Manager/Chief Operating Officer – Position Overview The GM/COO will champion a positive, collaborative, and high‑performing workplace culture that attracts, develops, and retains exceptional talent. Through thoughtful leadership, mentorship, and professional development initiatives, this executive will empower department leaders and staff to achieve both individual and organizational success. The successful candidate will foster an environment built on trust, respect, fairness, and open communication while ensuring compliance with all safety standards and employment practices. The GM/COO will promote teamwork, accountability, and operational alignment while positioning Wellesley Country Club as an employer of choice within the community. A strong commitment to employee training, certification, and ongoing development will be essential to maintaining a safe, service‑oriented, and highly engaged workforce. Working closely with the Board and leadership team, the GM/COO will provide disciplined financial stewardship and strategic oversight of the club’s operating and capital resources. Responsibilities include developing, implementing, and managing annual operating and capital budgets, as well as supporting the Board in executing long‑range strategic initiatives and annual business plans. The GM/COO will closely monitor financial performance, proactively identify opportunities for improvement, and implement appropriate measures to ensure achievement of established goals and benchmarks. This individual will also oversee purchasing, inventory controls, and resource allocation to maximize operational efficiency, financial sustainability, and long‑term value for the membership. The GM/COO will provide direct leadership and support to the club’s senior management team, including the Chief Financial Officer, Assistant General Manager, Human Resources Director, Executive Chef, Director of Food & Beverage, Assistant General Manager, Clubhouse Manager, Director of Catering, Director of Golf, Golf Course Superintendent, Director of Racquets, Director of Aquatics, Director of Maintenance, and Director of Fitness. As a visible and approachable leader, the successful candidate will foster a culture of accountability, collaboration, and professional excellence while maintaining strong relationships with members, guests, and employees. Responsibilities include talent acquisition, performance management, coaching, and personnel development, with a particular emphasis on cultivating future leaders within the organization. A commitment to continuous professional growth and active engagement within the club management industry is expected to ensure the club remains at the forefront of best practices and emerging trends. The GM/COO will oversee all aspects of club operations, ensuring seamless execution, exceptional service delivery, and alignment with the club’s strategic objectives. This individual will possess a keen eye for detail, a passion for innovation, and the ability to translate ideas into meaningful results that enhance the member experience. Responsibilities include overseeing communications and marketing initiatives, evaluating new products, services, and vendor partnerships, ensuring compliance with all applicable laws and regulations, and facilitating effective communication across departments. The GM/COO will maintain a transparent and collaborative relationship with the Board, providing timely operational and financial reporting while proactively identifying opportunities and addressing challenges. Through strong leadership and operational discipline, the GM/COO will ensure the continued excellence, relevance, and long‑term success of Wellesley Country Club. Candidate Qualifications Demonstrates a passion for hospitality and a proven record of delivering exceptional service and leadership within premier private clubs, resorts, or luxury hospitality environments. Possesses a leadership style that aligns with Wellesley Country Club’s culture and values, fostering authentic and meaningful relationships with members, staff, and guests. Is a highly organized and disciplined executive with the ability to prioritize effectively, manage competing demands, and lead with purpose and focus. Possesses the ability to interact with the membership and staff. People skills are imperative for this position. Has a demonstrated history of successfully leading complex operations, managing expenses, and consistently achieving strategic and financial objectives. Values collaboration and relationship‑building, with a reputation for thoughtful problem‑solving, sound judgment, and achieving positive outcomes for all stakeholders. Inspires, develops, and empowers team members while fostering a culture of accountability, professional growth, and shared success. Exhibits the highest standards of professionalism, integrity, and work ethic, thriving in a dynamic, high‑touch environment while maintaining a positive and approachable demeanor. Maintains a visible, engaging, and approachable presence throughout the club, creating meaningful connections with members, guests, and staff through genuine interaction and active involvement. Possesses a deep understanding of the expectations associated with leading a premier private club and a proven ability to deliver experiences that reflect the highest standards of excellence. Brings a stable and progressive career history marked by increasing leadership responsibility and success within highly regarded clubs, resorts, or hospitality organizations. Demonstrates strong financial acumen, including expertise in budgeting, forecasting, capital planning, and long‑term fiscal stewardship. Maintains current knowledge of human resources best practices, employment law, risk management, workplace safety, and talent development strategies. Is an exceptional communicator with strong verbal, written, and presentation skills, capable of engaging effectively with members, staff, boards, committees, local officials and external stakeholders. Communicates with confidence, diplomacy, and professionalism while maintaining a highly visible presence that inspires trust, confidence, and engagement throughout the membership. Educational And Certification Qualifications A bachelor’s degree is preferred, with a focus on Hospitality Management. Substantial private club or hospitality experience will be considered in lieu of the degree. Industry certifications such as CCM, CCE, CMC, or PGA are encouraged but not required.

EMPLOYMENT ELIGIBILITY VERIFICATION

In compliance with federal law, all hired employees must verify their identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire. Salary And Benefits Salary Range: $325,000 – $450,000 Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefits package, including association membership. #J-18808-Ljbffr BoardRoom magazine