Producer Services Administrator

Join Pacific Guardian Life (PGL), a trusted leader in Hawai‘i since 1961 and voted as one of Hawaii’s Best Places to Work, delivering comprehensive life insurance and employee benefits solutions. We are seeking growth-oriented professionals who are eager to make an impact and build meaningful careers in a supportive environment dedicated to continuous learning and professional development. At PGL, our mission reflects our commitment to providing security for our clients while fostering growth, opportunity, and long-term success for our employees.

We are seeking a Producer Services Administrator that is responsible for various administrative duties within the Producer Services Department. This position is responsible for administering all aspects of producer onboarding, contracting, licensing, and terminations, while also assisting with the administration of various departmental programs. The ideal candidate will provide exceptional service to our field force, maintain accurate records and compliance standards, and collaborate with team members to support departmental functions and operational efficiency.

What You’ll Do

• Responsible for contracting producers and for procedures relating to the contracting process, including the processing of proper forms and providing necessary follow-up. Also responsible for maintaining accurate producer files.
• Responsible for processing all producer contract terminations.
• Responsible for licensing procedures and requirements with all states the Company is licensed to do business in.
• Process changes as well as maintain accuracy of all producer information in the Agent Master File.
• Responsible for tracking and maintaining accurate training records for all producers.
• Responsible for the processing of all servicing agent change requests.
• Responsible for maintaining off site records retention.
• Assist producers, as needed, with requests for sales illustrations, forms, etc.
• Responsible for various administrative duties to include, but not limited to:
• Providing employment verification as requested by financial institutions and or other related companies.
• Assisting with mailings, filing, copying and faxing
• Assisting with special projects and marketing related duties as assigned.
• Maintaining desk manual documentation.
• Responsible for running daily and bi-monthly commission statements for Agencies, Agents and Employees and deliver via email/mail.
• Other duties as assigned.

What We’re Looking For

• Associate degree required, bachelor’s degree preferred.
• Minimum of 2 continuous years of administrative experience, preferably with an insurance company.
• Excellent written and verbal communication skills. Must be able to effectively communicate policy information to the public, agents, and personnel at all levels of the organization.
• Well-organized and attentive to detail. Must be able to prioritize work and meet critical deadlines with minimum supervision. May work with information that is incomplete or in a form that is not easily usable.
• Ability to read and interpret documents such as insurance policies, policies and procedures. Be able to determine a course of action based on these guidelines.
• Must be able to maintain a high standard of productivity, efficiency, and accuracy.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to check/review the accuracy of methods and procedures, research information/data using multiple sources.
• Two or more years’ experience using Windows-based PC. Intermediate to Advanced skill in MS Office (Word, Excel, PowerPoint, Outlook). Must be able to create and maintain spreadsheets.
• Customer Service skills required include maintaining a friendly and helpful demeanor, dictating clearly, answering calls promptly, and resolving conflicts.

Why Join Pacific Guardian Life

• Work for a well-established and respected local company
• Be part of a collaborative and supportive team environment
• Opportunities for professional development and career growth
• Contribute to a company focused on protecting Hawai‘i’s families and businesses

What We Offer

We offer a comprehensive benefits package to support the health, well-being, and financial wellness of our team members. Our benefits include health and dental insurance, group life insurance, paid vacation, holidays, and sick leave, as well as profit sharing and a 401(k) retirement plan. We’re committed to providing a supportive work environment that values both your personal and professional growth.

Salary: $24 – $25/hour

Job Type: Full-time

Resumes may be submitted to:

Pacific Guardian Life
Attn: Human Resources
1440 Kapiolani Blvd., Suite 1700
Honolulu, HI 96814
E-mail: View email address on jobs.institutedata.com (link sends e-mail)
Fax: View phone number on jobs.institutedata.com

For more information, please feel free to contact a member of our Human Resources department at View phone number on jobs.institutedata.com.

We offer competitive compensation and benefits packages.
No relocation assistance provided.
This organization participates in E-Verify.

Pay: $27.58 - $33.22 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Work Location: In person