Process Improvement Specialist

Process Improvement Specialist

Together, we own our company, our future, and our shared success. As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.

The Opportunity Join the Quality Management team responsible for administering and advancing the Black & Veatch Quality Management System (QMS). This role actively promotes, evaluates, and enhances the effective implementation of QMS processes across the organization. The Process Improvement Specialist supports continuous improvement initiatives through process development, tool administration, and performance evaluation. This position works collaboratively across teams to drive process maturity and improvements aligned with ISO 9001 principles and quality objectives.

Key Responsibilities

• Support process owners with publishing, revising, and improving QMS processes and documentation
• Validate cross-functional workflows to ensure effective and efficient process execution
• Monitor, analyze, and report performance data to identify trends, risks, and improvement opportunities
• Support change management activities related to process, system and tool updates
• Develop and deliver training on quality processes, tools, and systems
• Administer system tools and support continuous improvement initiatives
• Maintain a strong working knowledge of the Quality Management System and related standards
• Collaborate with multiple teams and stakeholders simultaneously to support quality and process improvement initiatives
• Participate in business process and project-specific improvement efforts in alignment with ISO 9001 principles

Preferred Qualifications

• Intermediate proficiency in Microsoft Office tools (e.g., Excel, PowerPoint, Power BI)
• Working knowledge of change management concepts and continuous improvement methodologies
• Familiarity with ISO 9001 principles and Quality Management Systems
• Understanding of performance metrics, data analysis, and reporting techniques
• General knowledge of engineering, design, or construction processes

Minimum Qualifications

• Bachelor's degree from an accredited university (technical or business discipline preferred), or equivalent experience (6+ years in quality or related industry)
• Strong written and verbal communication skills, with the ability to clearly convey complex information
• Demonstrated analytical and problem-solving skills, with strong attention to detail
• Ability to interpret data, including trends and performance metrics
• Proven ability to work independently and collaboratively, delivering results with minimal supervision
• Self-starter with the ability to manage multiple priorities and meet deadlines

Certifications

• Training or certification in Quality Management Systems (QMS), including ISO 9001:2015
• Additional process improvement or quality certifications (e.g., Lean, Six Sigma) are a plus

Work Environment/Physical Demands

• Normal office environment; may include heavy industrial construction exposure
• Occasional physical work conditions: Capable of walking 5 miles and climbing stairs to 300 foot height; walk, climb stairs, ladders, move in/out of vehicles; lift or move up to 25 pounds; supplier or construction site environment has frequent exposure to vibration and loud noise, and occasional exposure to airborne particles, toxic or caustic chemicals, slippery uneven walking surfaces, and risk of electrical shock.