Fraud Specialist

Hiring: Fraud Operations Specialist I

Location: Overland Park, KS (Hybrid)

Contract Opportunity

Shift: 9:00 AM – 6:00 PM CST (Flexibility required for weekends, holidays, and extended hours)

We are seeking a detail-oriented Fraud Operations Specialist to join a growing Fraud Management team. This role is ideal for professionals with experience in fraud investigations, customer service, call centers, or risk operations.

Key Responsibilities:

• Investigate and identify potential fraudulent activities and identity theft cases.

• Review customer information and documentation to validate identities.

• Handle inbound calls and fraud-related referrals.

• Analyze data using multiple internal and external tools to determine fraud risk.

• Collaborate with internal teams to resolve fraud cases and escalations.

• Support fraud prevention initiatives and process improvements.

• Document findings and provide recommendations based on investigations.

Required Qualifications:

Minimum 1 year of experience in Fraud Operations, Customer Service, or Call Center environments.

Strong verbal and written communication skills.

Experience working in a Windows-based environment.

Ability to navigate multiple systems while speaking with customers.

High School Diploma or equivalent.

Strong analytical, problem-solving, and listening skills.

U.S. Citizenship required.

Preferred Experience:

• Fraud investigations

• Identity verification

• Customer support operations

• Call center environments

• Risk and compliance support

Interested candidates are encouraged to apply or send their updated resume at View email address on click.appcast.io

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