Fraud Specialist

Job Title: Fraud Specialist | Fraud Operations Specialist I

Location: Overland Park KS | Hybrid

Pay rate: $20.00/hr on W2

Duration: 6+ months contract (possible extension)

This role will be hybrid, 3 days office/2 days remote after training is complete.

Hours of operation Mon-Fri 930-630 CST and Saturday 8:00AM to 5:00PM CST.

Training hours will be 8:00-5:00 CST.

Must be able to work flexible schedule including nights, weekends and holidays.

Position Summary:

• Reviews, identifies, and deters fraudulent activity.
• Takes inbound calls and referrals from victims of fraudulent activities.
• Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.

Position Requirements:

• Must have excellent conversational skills in English

• Experience navigating multiple computer screens and programs while interacting with customers on the phone.

• High School diploma or equivalent

• One year experience operating a computer in a Windows based environment

• One year experience in fraud, customer service or a call center environment Technology Requirements (I.E Programs, systems, etc) Phone skills, typing skills and good communication skills

What does a typical day look like? (daily tasks) Phone calls, using slack to communicate to the team and reviewing documents to validate identity

Preferred background/prior work experience?

• Customer service and call center skills
• Priority soft skills Good tone and communication skills as wells as listening skills Role will support Fraud Mgmt.