Senior Property Manager

Job Description

We are seeking an experienced, highly professional, and service-oriented Senior Property Manager to oversee the day-to-day operations of a premier luxury condominium community. This individual will play a key leadership role in maintaining the property’s exceptional standards, ensuring operational excellence, protecting the association’s assets, and delivering an elevated living experience for residents and owners.

The ideal candidate will bring extensive condominium management experience, strong financial and operational expertise, exceptional communication skills, and a hospitality-driven approach to resident relations. This role requires a proactive leader who can manage complex property operations while maintaining the highest standards of professionalism, discretion, and service.

Key Responsibilities

Property Operations & Administration

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• Oversee all daily operations of the condominium, ensuring the property is maintained to the highest luxury standards.
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• Develop, implement, and enforce policies, procedures, and operational best practices.
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• Ensure compliance with applicable condominium laws, governing documents, building codes, safety regulations, and local requirements.
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• Maintain accurate records, reports, contracts, insurance documentation, and property files.
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• Identify opportunities to improve operational efficiency, resident satisfaction, and overall property performance.
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Board & Association Management

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• Work closely with the Board of Directors to support the association’s goals, strategic initiatives, and long-term vision.
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• Prepare and present management reports, operating updates, budgets, financial statements, and recommendations.
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• Coordinate board meetings, prepare agendas and meeting materials, and ensure timely follow-up on decisions and action items.
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• Provide sound guidance on operational matters, vendor contracts, capital improvements, and association policies.
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• Maintain a professional, transparent, and collaborative relationship with board members, owners, and residents.
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Financial Management & Budgeting

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• Assist with the preparation and administration of annual operating budgets and reserve planning.
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• Monitor expenses, review financial performance, and identify cost-control opportunities without compromising service quality.
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• Oversee vendor invoices, purchase orders, contracts, and budget compliance.
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• Coordinate with accounting teams on assessments, collections, financial reporting, and reconciliations.
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• Support long-term capital planning and the responsible management of association funds.
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Facilities, Maintenance & Capital Projects

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• Oversee building maintenance, preventive maintenance programs, inspections, and repair schedules.
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• Supervise engineering, maintenance, housekeeping, security, and other on-site personnel, as applicable.
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• Manage vendor relationships, negotiate service agreements, and ensure contractors meet established performance standards.
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• Oversee capital improvement projects, renovations, and building system upgrades, including scheduling, budgets, quality control, and completion.
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• Ensure all common areas, amenities, mechanical systems, and building infrastructure are maintained to exceptional standards.
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• Coordinate emergency response procedures and maintain appropriate contingency and disaster preparedness plans.
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Resident Relations & Luxury Service

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• Deliver an exceptional, hospitality-focused experience to residents, owners, and guests.
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• Respond promptly and professionally to resident inquiries, concerns, and service requests.
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• Handle sensitive matters, complaints, and disputes with discretion, sound judgment, and a solutions-oriented approach.
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• Foster a welcoming, polished, and respectful residential environment.
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• Maintain strict confidentiality and demonstrate the highest standards of integrity and professionalism.
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Team Leadership & Vendor Oversight

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• Lead, coach, and develop on-site personnel to promote accountability, teamwork, and consistent service excellence.
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• Establish performance expectations and ensure staff members uphold the property’s standards.
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• Oversee vendor selection, contract administration, service quality, and compliance with established requirements.
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• Build strong working relationships with service providers, consultants, contractors, and other stakeholders.
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Qualifications & Experience

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• Minimum of 5–7 years of progressive property management experience, preferably within luxury condominiums, high-rise residential buildings, or upscale residential communities.
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• Demonstrated experience managing condominium association operations and working directly with a Board of Directors.
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• Strong knowledge of condominium governance, building operations, maintenance, vendor management, and financial administration.
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• Proven experience with budgeting, financial reporting, contract negotiation, and capital improvement projects.
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• Excellent leadership, organizational, communication, and problem-solving skills.
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• Exceptional customer service and interpersonal skills, with a strong understanding of luxury hospitality standards.
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• Ability to manage competing priorities, resolve complex issues, and make sound decisions under pressure.
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• Proficiency in property management software, Microsoft Office, and standard administrative and reporting tools.
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• Ability to maintain confidentiality and exercise sound judgment in sensitive situations.
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