Banquet Captain

Hyatt Regency Indianapolis: Where Events Come to Life Through Leadership and Service
At Hyatt Regency Indianapolis, it's not just the event-it's the execution. Our team brings professionalism, precision, and hospitality together to create unforgettable experiences for every guest.

About Us:

Hyatt Regency Indianapolis is a premier downtown hotel, seamlessly connected to the Convention Center and just steps from Lucas Oil Stadium. Known for hosting large-scale conferences, elegant galas, and intimate celebrations, our hotel is a hub for exceptional events. Our Banquets team plays a vital role in delivering these experiences-and we're looking for a Banquet Captain to lead from the floor.

Job Summary:

As a Banquet Captain , you will oversee all aspects of banquet events, ensuring seamless coordination between the front-of-house and culinary teams. You will lead banquet service staff, execute event details according to Banquet Event Orders (BEOs), and ensure every guest enjoys a polished, memorable experience. This role requires strong leadership, organization, and the ability to perform in a fast-paced, high-volume environment.

Key Responsibilities:

• Event Coordination: Partner with culinary and event teams to ensure all food and beverage is prepared and served on time according to event specifications.
• Setup & Execution: Oversee banquet room setup based on BEOs, ensuring accuracy in layout, décor, and service flow.
• Team Leadership: Supervise and direct banquet servers and housepersons, ensuring they are trained, prepared, and delivering exceptional service.
• Guest Experience: Act as the on-site leader during events, engaging with guests, anticipating needs, and resolving concerns promptly.
• Service Standards: Maintain high standards of service, timing, and presentation throughout each event.
• Operational Excellence: Maintain a clean, organized, and professional banquet environment at all times.
• Inventory & Equipment: Ensure banquet equipment, supplies, and service items are properly maintained, stored, and ready for use.
• Collaboration: Work closely with Event Planning, Culinary, and Operations teams to ensure successful execution of all events.
• Future Planning Support: Assist with preparation and execution of upcoming events, contributing to continuous improvement in banquet operations.

Qualifications:

• Experience: Previous banquet or event service experience required; prior leadership or captain experience preferred.
• Leadership: Strong ability to lead, motivate, and manage a team in a fast-paced environment.
• Communication: Excellent communication and organizational skills, with the ability to coordinate across departments.
• Service Knowledge: Understanding of food and beverage service standards, banquet etiquette, and event execution.
• Problem Solving: Ability to remain calm under pressure and handle multiple tasks simultaneously.
• Flexibility: Must be available to work evenings, weekends, and holidays as required.

Physical & Safety Requirements:

• Ability to stand and walk for extended periods throughout shifts.
• Must be able to lift, carry, push, or pull up to 50 pounds (tables, chairs, and banquet equipment).
• Frequent bending, lifting, and movement in a fast-paced environment.
• Adherence to all safety and sanitation standards, including proper handling of food and equipment.

Why Join Us?

• Dynamic Environment: Be part of a team delivering high-profile events in one of Indianapolis's premier hotels.
• Leadership Growth: Build your leadership skills within a globally recognized hospitality brand.
• Benefits:

We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.
E.O.E.