Patient Relations Representative

Gastro Health is Seeking a Full-Time Patient Relations RepresentativeGastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.This Role Offers:A great work/life balanceNo weekends or evenings – Monday thru FridayPaid holidays and paid time offRapidly growing team with opportunities for advancementCompetitive compensationBenefits packageDuties You Will Be Responsible For:Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers.Schedule, confirm, and cancel office appointments as patients call in.Work on referrals and import demographics from patient portal.Pick up voicemail messages on a daily basis.Verify patients health plan benefits & obtain authorization, if needed.Assist patients with questions and/or concerns regarding proceduresRequest medical records from doctors and hospitalsCall-in new prescriptions and refills and obtain authorization if necessaryObtain lab results including stat requestsOther duties as assignedMinimum Requirements:A high school degree or GED is required for this position.One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology is a plus.Dependability and Punctuality is RequiredTaking Initiative Must be able to work between the hours of 8:00 am and 5:00 pmMedical terminology knowledge PreferredBilingual (English/Spanish) preferredSitting – 100%Computer (input patient info)Telephone usage (speaking with patient or referral Physician)We Offer a Comprehensive Benefits Package to Our Eligible Employees:401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%Discretionary profit-sharing contributions of up to 4%Health insuranceEmployer contributions to HSAs and HRAsDental insuranceVision insuranceFlexible spending accountsVoluntary life insuranceVoluntary disability insuranceAccident insuranceHospital indemnity insuranceCritical illness insuranceIdentity theft insuranceLegal insurancePet insurancePaid time offDiscounts at local fitness clubsDiscounts at AT&TAdditionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience.Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.We thank you for your interest in joining our growing Gastro Health team!