Software Quality Assurance Manager

Software Quality Assurance Manager

Jacksonville, Florida, United States

Jacksonville, FL (Onsite/Hybrid only)

We exist to transform our customers and change lives

Who We're Looking For

As a Software Quality Assurance Manager at RF-SMART you will lead the quality engineering efforts that build the future of RF-SMART products focused on supply chain in multiple industries across mobile, web and server components while working with a great team. We're looking for someone who can help our team grow confidently by evaluating and identifying demands of future roadmap and product delivery needs against resources, capacity and velocity of the QA team, as well as facilitate career growth for direct reports to help meet that demand and foster professional development.

You will own the quality software development process and contribute directly to the culture of quality within RF-SMART through process improvements, departmental outreach, and mentoring. As part of our growth, you will take on, hire, and directly manage a cross-functional team of QA engineers focused on product, web, desktop, mobile, server, and integration testing across manual and automated testing suites. You will also help secure cross-department resources, manage trade-offs for delivery, keep stakeholders accountable, meet deadlines, communicate at the executive level on project status and risk, and measure team impact and needs.

This team is a hybrid team with both in-office and fully remote, full-time team members potentially around the world. This position will report to the AVP of Product Engineering.

What You'll Do:

• Hire and develop our team of QA Engineers across industries and disciplines.
• Set and report on measurable goals and objectives for the team.
• Set weekly and monthly priorities for the QA team and individual team members.
• With feedback from the team, leadership, and external stakeholders, own the quality process, procedures and decision support for product testing and automation.
• Evaluate, recommend, and implement tools to help facilitate team success.
• Provide a point of authoritative knowledge to help address technical or administrative hurdles the team may encounter.
• Facilitate and encourage collaboration through team meetings or other communication channels as necessary, as well as conduct team building activities.
• Report on team progress, status, and roadblocks to management from the quality assurance lens.
• Advocate for and on behalf of the QA team and the construction and delivery of RF-SMART's product, processes, and organization.
• Conduct one-on-one meetings with direct reports to work on issues, provide and receive feedback and discuss individual professional development goals and opportunities.
• Perform annual or semi-annual performance reviews when required.
• Actively participate in backlog grooming, planning, and delivery activities.
• Define and track software quality metrics.
• Identify gaps in the quality assurance and testing processes, generate solutions, and drive continuous improvement.
• Support the long-term career development of your direct reports; helping them build their skills in software testing and automation.

What You Bring:

• Leadership skills:
  • Ability to inspire and provide direction aligned with company and departmental vision.
  • Experience building and growing successful teams.
  • Management or team lead experience from a previous technical position.
  • Propensity towards leadership and mentoring.
  • You are a solid operator – you know how to "trim the fat" and get to what matters to deliver results.
• Interpersonal skills:
  • Ability to form good relationships with other leaders in the company.
  • A strong sense of empathy and the ability to advocate for others.
  • Collaborative and adaptable mindset.
  • Openness and authenticity combined with excellent communication skills.
• Analytical skills:
  • Strength in evaluating the success of RF-SMART in reaching its goals and ensuring each strategic goal is measurable.
  • Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution.
  • Excitement and enthusiasm for helping customers solve supply chain challenges through high-quality software.
  • Zeal for learning and desire to develop your, your peers', and your team's skills.
  • Hands-on software testing experience, including integration, regression, and load/performance testing.

Nice-to-haves

• Experience leading cross-functional, multi-discipline teams.
• Experience working in Oracle.
• Knowledge or experience in the supply chain, manufacturing, warehouse, distribution, or healthcare industries.
• Experience working in some or all our stack (Jira, X-Ray, Playwright, Puppeteer, C#, JavaScript, J-Meter, RedLine13, REST, SOAP, Postman, Swagger, AWS, etc.).
• Proficiency using modern source control providers such as GitHub, GitLab, etc.

What to expect

• Initial Call with our Talent Acquisition Team
• Hiring Manager Interview with AVP of Product Engineering
• QA Team Panel Interview
• Cross Functional Team Panel Interview with Dev Manager, Director of Dev, Product
• Executive Interview with EVP and/or AVP of Product Engineering

Why You'll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a Software Quality Assurance Manager, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees.

Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).

General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.