Sales Coordinator

Sales Coordinator

Hunt Valley, MD 21030

Overview

Salary Range $18.00 - $20.00 Hourly Level Entry Position Type Full Time Job Shift Day Education Level Not Specified Travel Percentage None Category Hospitality - Hotel

Description

Job Title: Sales Coordinator

Company: Shamin Hotels

Position Overview: The Sales coordinator is responsible for administratively assisting the sales department in achieving revenue and customer satisfaction goals. The sales coordinator efficiently and effectively coordinates sales efforts and follows company high standards of quality to ensure guest satisfaction.

Essential Job Functions:

Answers in-coming calls, qualifies, and distributes customer inquiries in a friendly and professional manner.

Provides administrative support for the department, including data entry, completion of sales reports, and the accuracy and timely handling of signed contracts.

Contributes to client's overall satisfaction by handling all inquiries and concerns in a timely and professional manner.

Assists in problem-solving and ensures overall quality of group sales and catering efforts.

Assists and responds to guests in a friendly and positive manner while providing the highest level of quality service to the guest.

Works as a team player in meeting guests' needs, and actively contributes to the efforts of other departments as necessary.

Understands and follows hotel guest service recovery programs.

Coordinates with the sales team to ensure space and resources are utilized appropriately.

Responsible for proper use of all equipment and supplies and adheres to cost controls to reduce expenses and waste.

May also be responsible for inventory and ordering of office supplies.

Maintains a clean and safe work area in compliance with company, brand, local, state, and federal regulations.

Follows all company procedures for guest/associate incidents.

Produces required volume of work by planning, organizing and prioritizing work duties.

Adheres to company attendance policy, grooming and appearance standards, and general work rules and department procedures.

Responsible for self/workload management.

Demonstrates clear written and verbal communication skills.

Promotes collaboration and a positive, professional environment.

Other duties as assigned.

Top Requirements:

Team Up: Be Golden, Collaborate and Help Others Succeed.

Own It: Be a role model, Embrace Responsibility and Keep Learning.

Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications

Qualifications:

High school diploma, GED certification or equivalent experience preferred.

Must have basic Reading, Writing, and Math skills.

Must have reliable transportation to and from work

Customer Service Skills required.

Prioritization and time management skills required.

Must have a strong attention to detail

Physical Requirements

This position requires prolonged periods of sitting, standing, and walking throughout the hotel while supporting sales operations and client interactions.

The role requires the ability to use computers, phones, and other office equipment for extended periods of time.

The individual must be able to frequently use hands and arms for typing, writing, filing, and operating office systems.

The position requires the ability to occasionally lift, carry, push, and pull items weighing up to 2025 pounds, including sales materials, event supplies, and office equipment.

Frequent bending, reaching, and light stretching may be required to access files, supplies, and storage areas.

The individual must be able to communicate clearly and professionally in person, over the phone, and through written communication with guests, clients, and team members.

The role requires the ability to move throughout the hotel to conduct site tours, attend meetings, and support events as needed.

The position requires the ability to multitask and remain organized in a fast-paced environment with changing priorities and deadlines.

The role may require working flexible hours, including occasional evenings, weekends, and holidays, based on business demands and event schedules.

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Why Should You Work for Shamin Hotels?

Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!

Endless Opportunities ! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

About Us :

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states.

Do you know someone who might be interested in working at Shamin Hotels? Receive cash rewards for your referral! See your general manager for details!

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.