Account Manager

The Opportunity Growth creates opportunity. We’re seeking a relationship‑driven Account Manager to fully own a portfolio of landscaping clients and serve as their trusted advisor. This is a strategic, client‑facing role where you will anticipate needs, solve problems, and drive both retention and growth. This is a remote position reporting to the Director of Client Success. As An Account Manager, You Will Own client relationships and serve as the primary point of contact Solve issues quickly to ensure long‑term satisfaction Partner cross‑functionally with account admins, market managers, and vendors Oversee work orders and ensure seamless service delivery Maintain contract, pricing, and client data accuracy Support billing integrity and vendor coordination Lead renewals, upsells, and expansion discussions Conduct Quarterly Business Reviews when requested Proactively identify improvement opportunities within client landscapes How Success is Measured Client retention and net revenue retention Account growth and upsell performance Client satisfaction Timely resolution of client concerns What We’re Looking For 3+ years of Account Management experience Landscaping or green industry knowledge preferred Strong client‑facing and contract management experience Strategic thinker with a track record of retention and growth Excellent organization, follow‑through, and attention to detail Ability to work independently while leading cross‑functional collaboration Proficiency in Excel and strong general technology aptitude AI‑friendly mindset and comfort adopting new tools Bilingual English/Spanish is a plus What You’ll Enjoy Remote‑first work environment built on trust and ownership Competitive compensation Performance‑based growth opportunities The stability of a national organization with entrepreneurial flexibility True ownership of your book of business At Exterity, we don’t just manage landscapes — we manage partnerships. If you thrive on ownership, problem‑solving, and long‑term client relationships, we’d love to connect. #J-18808-Ljbffr Exterity, LLC