Employee Experience Manager

Role Description

As our Employee Experience Manager, you’ll be at the heart of shaping a world-class remote work culture for a truly global workforce. In this pivotal role, you will lead the end-to-end HR lifecycle for employees under our Employer of Record model, ensuring every touchpoint from onboarding to offboarding is seamless, compliant, and people-first. You’ll drive operational excellence by building and mentoring a high-performing team, optimizing cross-functional collaboration, and constantly elevating the employee experience.

If you're passionate about remote work, thrive in a dynamic environment, and have a deep understanding of global HR operations, this is your opportunity to make a lasting impact in a fast-growing, globally distributed startup.

Responsibilities:

• Take ownership of the entire HR lifecycle for employees under the EOR model, covering everything from onboarding to daily HR to offboarding.
• Lead and supervise a team of HR and onboarding specialists, providing guidance and support to ensure their productivity and efficiency.
• Manage SLAs and OKRs to achieve operational excellence.
• Build, train, and scale a world-class remote team.
• Collaborate effectively with teams, including Sales, Product, and Payroll, to ensure seamless coordination between departments, facilitate efficient workflows, and resolve problems.
• Document and maintain detailed processes related to EOR operations, ensuring clarity, consistency, and compliance with company policies and regulations.
• Enhance the employee experience consistently by adopting industry best practices, swiftly addressing issues, and cultivating a supportive work atmosphere.

Qualifications

• A minimum of 5 years in a Global HR Manager role; prior EOR experience will be a distinct advantage.
• Proven track record in multi-country HR roles and a good understanding of payroll.
• In-depth knowledge of international employment law and regulations.
• Excellent organizational, leadership, and project management skills.
• Experience in managing a team is a must.
• Comfortable working in a rapidly changing work environment.
• Fluent in English.