HR Business Partner, Employee Relations & Operations

Role Description

Twin Health is seeking an HR Business Partner ready to take on a high-impact role at the center of employee relations and people operations. As a close partner to the Senior Director, HR, you’ll own critical employee relations work, strengthen day-to-day HR execution, and help ensure the organization scales with consistency, fairness, and operational discipline.

Responsibilities

• Employee Relations
  • Lead and manage day-to-day employee relations matters, and partner closely with HR leadership on complex or high-risk cases.
  • Partner closely with managers (including clinical and non-clinical leaders) to navigate sensitive and complex people issues.
  • Ensure consistent application of policies and compliance with employment laws, particularly in a multi-state, healthcare environment.
  • Identify trends and recommend proactive solutions to improve employee experience and mitigate risk.
• Business Partnership
  • Provide day-to-day HR guidance and coaching to leaders across care teams, operations, and corporate functions.
  • Partner on organizational changes, workforce planning, and performance cycles.
  • Build manager capability in handling performance and employee relations matters.
• Experience
  • Partner closely with the People Operations team members to ensure smooth, consistent execution of core HR processes.
  • Help identify gaps, streamline workflows, and improve coordination across onboarding, offboarding, and employee lifecycle processes.
  • Co-lead and continuously improve new hire orientation, ensuring a consistent, engaging, and mission-aligned onboarding experience.
  • Serve as a visible HR presence for new employees, helping set expectations and reinforce culture from day one.
  • Support policy development and ensure changes are implemented consistently across the organization.
  • Act as a connective layer between employee relations, operations, and compliance to ensure a cohesive employee experience.
• Team & Function Support
  • Act as a trusted extension of the Senior Director, HR, stepping in to lead or support key initiatives as needed.
  • Help drive clarity in roles, responsibilities, and handoffs across the HR team.
  • Contribute to building scalable, pragmatic HR practices aligned with Twin Health’s growth.

Qualifications

• 5+ years of HR experience, with strong depth in employee relations.
• Experience working closely with HR operations and benefits functions in a collaborative team structure.
• Demonstrated ability to manage sensitive employee relations matters with sound judgment, including knowing when to escalate.
• Strong understanding of employment law and HR compliance (multi-state experience preferred).
• Experience leading or facilitating onboarding or new hire orientation programs.
• Strong communication, judgment, and influencing skills; comfortable presenting to groups.
• Operationally minded to improve processes without needing to directly own every workflow.
• Comfortable operating with autonomy while partnering cross-functionally.

Requirements

• This remote opportunity based out of the U.S. with CST and EST candidates preferred.
• Applicants must be authorized to work for any employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Compensation and Benefits

• The compensation range for this position is $120,000–$130,000 annually.
• A competitive compensation package in line with leading technology companies.
• A remote and accomplished global team.
• Opportunity for equity participation.
• Unlimited vacation with manager approval.
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents.
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options.
• 401k retirement savings plan.