Technology Operations & Systems Administrator

Department Summary The LADCFS + UCLA Academy of Workforce Excellence operates under a Title IV-E training contract between UCLA and the Los Angeles County Department of Children and Family Services (LADCFS). In collaboration with seven universities-UCLA, USC, CSULB, CSULA, CSUN, CSUDH, and APU-the Academy provides comprehensive training programs designed to equip LA Department of Children and Family Services (LADCFS) staff at all levels with the skills and knowledge necessary for child welfare services. The Academy facilitates foundational training, in-service education, and specialized off-site programs to enhance professional development. With a focus on workforce preparedness, operational excellence, and innovative training methodologies, the Academy plays a critical role in shaping the future of child welfare professionals in Los Angeles County. Position Summary The LADCFS + UCLA Academy of Workforce Excellence is seeking a highly motivated Technology Operations & Systems Administrator to support the technology infrastructure behind one of California's largest child welfare workforce development programs. This position plays a critical role in administering enterprise technology systems, supporting classroom and audiovisual technologies, implementing new technology solutions, and ensuring seamless delivery of instructor-led, virtual, and hybrid training programs across multiple Los Angeles County locations. Working closely University Leadership, Los Angeles County Department of Children and Family Services (DCFS), seven university partners, and external vendors, the incumbent will lead technology operations, operational reporting, and continuous technology improvements that enhance the learning experience for thousands of child welfare professionals each year. This is an excellent opportunity for an experienced technology professional who enjoys solving complex technical challenges, improving business processes through technology, supporting enterprise systems, and contributing to an innovative, mission-driven organization dedicated to strengthening California's child welfare workforce. Salary & Compensation UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits. Qualifications Experience with cloud platforms (e.g., Microsoft Azure, AWS) and understanding of cloud-based infrastructure and services. Ability to support and maintain enterprise applications such as Microsoft 365, Teams, SharePoint, and other collaboration tools. (Required) Advanced knowledge of IT support principles and practices, including troubleshooting hardware, software, and network-related issues across multiple platforms. (Required) Working knowledge of systems administration, including user account management, permissions, system configurations, and performance monitoring. Knowledge of system integration concepts, including APIs, data workflows, and automation tools. (Required) Skill in scripting and automation using tools such as PowerShell, Python, or similar technologies to improve operational efficiency. (Required) Demonstrated ability to work independently in a satellite location and be adept at managing multiple and frequently changing priorities. Ability to interact effectively with Center staff, trainers, other staff and all levels of DCFS staff by telephone, email, or in person to accurately perform tasks. (Required) Ability to interact effectively with Center staff, trainers, other staff and all levels of DCFS staff by telephone, email, or in person to accurately perform tasks and responsibilities. (Required) Oral communication skills to speak effectively, to engage in fact finding, to convey information clearly and accurately, and to clarify conceptual issues and policy matters related to the Center on Child Welfare. Strong communication and interpersonal skills (Required) Ability to maintain confidentiality at all times and to represent the Director of Facilities and Operations in a professional and courteous manner. (Required) Ability to support and maintain enterprise applications such as Microsoft 365, Teams, SharePoint, and other collaboration tools. Ability to support and maintain systems used for training and data tracking, ensuring data accuracy, reporting functionality, and system reliability. (Required) Ability to create and maintain logical and well-organized computer and digital or paper files and records. Strong organizational and documentation skills, with the ability to maintain accurate system records, procedures, and technical documentation. (Required) Ability to interpret, apply and explain training rules, regulations, policies and procedures of the AWE to trainees. (Required) Ability to provide own transportation to travel to training sites including but not limited to; Norwalk, Palmdale, Glendale, DTLA, Whittier and surrounding LA County areas (Required) Education, Licenses, Certifications & Personal Affiliations Bachelor's Degree in Information Technology, Computer Science, or a related field, or equivalent experience. (Required) And Master's Degree is preferred in a related field (e.g., Information Systems, Computer Science, Business Administration, or Technology Management). (Preferred) Or 10+ years of experience in systems administration, IT and Admin support, or application support, with an equivalent combination of education and hands-on technical experience. (Preferred) Or 5+ years of progressively responsible experience in IT support, systems administration, cloud platforms, or technical operations may be considered in lieu of a degree. (Preferred) Special Conditions for Employment Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation. Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment. E-Verify Check: The position is funded by federal contracts/subcontracts requiring UCLA to notify job applicants that an E-Verify check will be conducted and the successful candidate(s) must pass the E-Verify check. Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired. COVID and Flu Vaccinations: The position is subject to providing evidence of inoculation. Schedule 8:00 a.m. to 5:00 p.m. Union/Policy Covered TX-Systemwide Technical #J-18808-Ljbffr University of California - Los Angeles (UCLA)