System Administrator I - On-Site HQ (Los Angeles)

Reports To: Technical Team Lead / Technical Account Manager Full Time, In Office / Hourly / Includes Benefits, PTO Why This Role If you like fixing things, want to learn something new every day, and take pride in doing the job right even when no one is watching, you'll fit in here. Be Structured Technology Group (BSTG) runs on three things: Excellence, Integrity, and Growth Mindset. We don't put those words on a poster and move on; we use them to decide who we hire, how we handle mistakes, and what a good day at work looks like. About the Role BSTG is looking for our next System Administrator I to join our growing Service Desk Team, working out of our downtown Los Angeles office and supporting customers across the greater LA area. We pride ourselves on being our customers' most trusted IT partner, managing their full IT services and security (MSP/MSSP) needs. You will be responsible for day‑to‑day operations and maintenance of IT systems and networks across our customer base, working closely with your Technical Team Lead and Customer Success Coordinator. The role is about keeping systems running, driving best practices, upholding security, and delivering service customers can rely on. Essential Duties and Responsibilities Manage and administer servers, including installing, configuring, monitoring, and maintaining operating systems (e.g., Windows Server, Linux). Perform routine system upgrades, patches, and security updates to ensure system integrity and reliability. Configure and maintain virtualization environments (e.g., VMware, Hyper‑V) to optimize resource utilization and scalability. Administer network infrastructure, including routers, switches, firewalls, and VPNs, to ensure secure and reliable connectivity. Monitor network performance and troubleshoot network issues, collaborating with other IT teams or service providers as needed. Implement and maintain network security measures, such as access controls, firewalls, and intrusion detection/prevention systems. Respond to and resolve service desk tickets promptly, escalating complex issues to senior IT staff or vendors as necessary. Develop and maintain documentation, knowledge‑base articles, and FAQs to facilitate self‑service and improve support efficiency. Implement and manage data backup and recovery solutions to ensure the integrity and availability of critical business data. Participate in regular security assessments and audits, identifying vulnerabilities and performing remediations as directed. Monitor security logs and alerts, investigating and responding to security incidents promptly. Record daily hours accurately and in real time to support billing accuracy and compliance with wage and hour requirements. Participate in regularly scheduled on‑call duties, supporting after‑hours Priority1 tickets in accordance with BSTG's on‑call and overtime policies. You'll Know You're Succeeding When Customer feedback reflects high satisfaction with the quality and responsiveness of your support. Your documentation is comprehensive, current, and easy for teammates to use. You consistently meet or exceed your KPIs. You show up in the details: Excellence, Integrity, and Growth Mindset are visible in how you work, not just how you talk. Your billable hours are tracked accurately and on time, so billing stays current and invoicing is never held up. Leads, managers, and project management have full visibility into customer issues because you communicate proactively. What You Bring Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent hands‑on experience. We care more about what you can do than where you learned it. 1+ years of experience in system administration, help desk, or a related technical role. Internships, certifications, and self‑directed projects count. Working knowledge of operating systems (e.g., Windows Server, Linux), networking protocols (e.g., TCP/IP, DNS, DHCP), and security principles. Exposure to virtualization technologies (e.g., VMware, Hyper‑V) and cloud platforms (e.g., AWS, Azure) is a plus. Certifications such as CompTIA Network+, Microsoft Certified Systems Administrator (MCSA), Cisco Certified Network Associate (CCNA), or equivalent are a plus, not a requirement. Strong problem‑solving skills, with the ability to troubleshoot technical issues and implement effective solutions. Clear communication and interpersonal skills; ability to collaborate effectively with team members and stakeholders at every level of the organization. Genuine curiosity, reliability, honesty, and respect for the people you work with. We'd rather train a skill gap than a character gap. How We Invest in Your Growth A defined path from System Administrator I through III, with clear expectations at each step, starting here. Direct mentorship from senior technical leads and your Technical Team Lead from day one, not just a ticket queue and a login. Exposure to enterprise‑grade security and infrastructure tooling used across our client base, including Microsoft 365, Entra, Duo, ThreatLocker, Datto RMM, and more. A direct line to leadership. Good ideas get heard here regardless of title or tenure. A team that treats honest mistakes as something to learn from, not something to hide, as long as you own them and grow from them. Physical Requirements and Work Environment (Essential Functions) This role is primarily in‑office at BSTG's downtown Los Angeles location; occasional visits to customer sites are standard. Ability to lift and carry up to 35 lbs occasionally for equipment transport and setup. Ability to sit, stand, reach, bend, and move throughout the workday; the mix varies with the day's work. Use of standard office and IT equipment: computer workstation, telephone, printer, copier, scanner, calculator. All verbal communications regarding customer issues must be followed by a written record for documentation and tracking. Compensation and Benefits Medical, dental, vision, basic life, AD&D, and disability insurance. Company‑matching 401(k), subject to eligibility requirements. PTO, sick days, and eight paid holidays. About Be Structured Technology Group Be Structured Technology Group is a Los Angeles‑based provider of managed IT and cybersecurity solutions (MSP/MSSP) for small and mid‑size businesses. Our mission is to handle customers' technology needs with precision and care so their teams can focus on growth instead of downtime. Excellence, Integrity, and Growth Mindset aren't values we recite; they're how we hire, how we handle setbacks, and how we build careers. Excellence means we do the job right, not just done. Integrity means we tell customers and each other the truth, especially when it's inconvenient. Growth Mindset means we expect to get better on purpose, and we build that expectation into every role, including this one. Equal Opportunity Statement Be Structured Technology Group is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or creed, age, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity or expression, sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state or local law. NOTE: The statements above describe the general nature and level of work involved in this job and are not an exhaustive list of responsibilities, qualifications, work environment, or physical demands. You may be required to perform other duties as assigned. #J-18808-Ljbffr VALID8 Financial