Director, Member Engagement

Role Description

We're looking for a Director, Member Engagement to own member activation, engagement, and outreach performance across Chamber's attributed population. This role defines the engagement strategy for who we reach, how, and when, and owns the operational machinery that makes it happen.

You will own the full engagement lifecycle:

• Which members to prioritize and why
• What channel and message reaches them
• How campaigns are designed and run day to day
• How member experience is designed across every touchpoint
• How Chamber tracks and improves member satisfaction

You will build and manage vendor relationships that power outreach at scale, and over time you will build a team underneath you as engagement volume grows across payer contracts.

Qualifications

• 5-7+ years of experience in member engagement, population health, marketing, or growth in a value-based care, Medicare Advantage, or managed care environment.
• Demonstrated experience owning a member engagement or activation function end to end — strategy, campaign execution, and vendor management — not just one piece of it.
• Experience managing outreach and engagement vendors and platforms at scale.
• Comfortable building a function and a team from the ground up in an ambiguous, fast-moving environment.
• Familiarity with value-based care performance dynamics, engagement's role in driving billable activity, total cost of care, and quality measure performance.
• Strong analytical fluency; comfortable using campaign and engagement performance data to make decisions, even without a dedicated analyst on day one.
• Experience navigating regulatory considerations in member outreach, including TCPA and consent requirements.
• Strong cross-functional leadership; you will work closely with Clinical, Network, Analytics, and Implementation without direct authority over any of them.
• Passionate about improving outcomes for cardiology patients and providers.

Requirements

• Own Chamber's member engagement strategy: which members to prioritize, by which channel, with which message, at what cadence, segmented by program and risk tier.
• Define the engagement scope decision for each payer and set strategy deliberately.
• Build the member journey in collaboration with Clinical and Program Operations.
• Determine whether and when to bring on outsourced engagement vendors and own that vendor evaluation and selection process.
• Own day-to-day execution of engagement campaigns: list management, send schedules, real-time issue resolution, and vendor coordination.
• Build and continuously optimize campaign design: cohort targeting, message sequencing, channel mix, and A/B testing.
• Own the member communication calendar across all active contracts.
• Own DNC list management and TCPA compliance for all outreach.
• Own the operational relationship with engagement vendors.
• Build and manage the engagement team as volume scales.
• Partner with the Performance & Analytics function to build engagement performance reporting.
• Design the member experience across every touchpoint.
• Build and operationalize Chamber's Member NPS program.
• Own ongoing NPS tracking and response.
• Build and operationalize a Provider NPS / satisfaction survey program.
• Design and build Chamber's attribution attrition prevention program.
• Own ongoing execution of attribution retention outreach.
• Partner with Network leadership on practice-level access and scheduling.

Benefits

• Remote opportunity with the ability to work ET or CT hours.
• You must be authorized to work in the US without sponsorship.

Company Description

Cardiovascular disease remains the leading cause of death in America. At Chamber, we're rebuilding the system for cardiology, creating a world where outcomes, not volume, define success. We partner with independent cardiologists to help them lead population health efforts in their communities, equipping them with technology, data, and operational tools that turn complex insights into better care for patients.

Our model blends clinical expertise, thoughtful design, and a modern operating platform that supports physicians, patients, and payers alike. We believe innovation and empathy go hand in hand, and by combining cutting-edge AI tools with a relentless focus on human care, we can transform heart health at scale.