Sr. System Admin (Tier 3 Tech Support)
$60k - $105kInstantServe LLC
Job Title:- Sr. System Admin (Tier 3 Tech Support) Location :- Richardson TX Duration:- Fulltime Pay Rate :- $60k-105K/Year Must Have :- E xperience Working for an MSP (5+ years)
Strong Microsoft Azure experience (5-7+ years)
Strong Microsoft 365, Teams, SharePoint experience (5-7+ years)
Strong Microsoft server and domain experience (5-7+ year) Nice-To-Haves:
IT Certifications-Microsoft Azure, 365, Security.
IT Certifications-Cisco CCNA, CCNP or ISC2 SSCP, CISSP RESULTS OF THE POSITION & KEY ACCOUNTABILITIES
Relevant and current professional IT Certifications, such as:
Strong Microsoft Azure experience (5-7+ years)
Strong Microsoft 365, Teams, SharePoint experience (5-7+ years)
Strong Microsoft server and domain experience (5-7+ year) Nice-To-Haves:
IT Certifications-Microsoft Azure, 365, Security.
IT Certifications-Cisco CCNA, CCNP or ISC2 SSCP, CISSP RESULTS OF THE POSITION & KEY ACCOUNTABILITIES
- Resolving service tickets on quickly and permanently
- Customer Satisfaction: Keeping clients happy.
- Documentation: developing & updating documentation of systems supported
- Leadership - taking responsibility to mentor and develop junior members.
- Possess and demonstrate a genuine desire to provide excellent customer service to clients.
- Demonstrate the ability to prioritize and focus on the task at hand.
- Demonstrate the ability to follow through on projects in a timely manner.
- Establish the ability to take initiative independent of direct supervision.
- Ability to work in a team, communicate effectively and manage confrontations/conflicts.
- Self-motivated with the ability to work in a fast-moving environment.
- Experience working for an Managed Service Provider
- Strong Microsoft Azure experience.
- Strong Microsoft 365, Teams, SharePoint experience.
- Strong Microsoft server and domain experience.
- Networking experience.
- Diagnostic skills of technical issues.
- Service awareness of all organization's key IT services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Typing skills to ensure quick and accurate entry of service request details.
Relevant and current professional IT Certifications, such as:
- Microsoft Azure, 365, Security.
- Cisco CCNA, CCNP.
- ISC2 SSCP, CISSP.
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Auxiliary Benefit Offerings (Legal Shield/Aflac)
Vacancy posted 3 days ago
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