Customer Service Representative

Customer Service Representative II

We are seeking an organized, detail-oriented Customer Service Representative II to support customers with orders, shipments, documentation, and day-to-day communication. The ideal candidate is comfortable working in a fast-paced environment, has strong computer skills, and takes pride in providing excellent customer service.

Responsibilities

• Manage customer orders including LTL, FTL, FedEx Ground, UPS, and other shipments
• Coordinate domestic and international small-package shipments
• Prepare, package, label, and document shipments
• Handle both hazardous and non-hazardous materials
• Create Bills of Lading (BOLs)
• Communicate with customers, carriers, drivers, production, and management
• Respond to customer inquiries by phone and email
• Complete accurate data entry
• Create and edit documents in Microsoft Word
• Create and maintain spreadsheets in Microsoft Excel
• Print labels for orders and shipments
• Provide backup support for phones and front desk as needed

Qualifications

• Strong organizational and attention-to-detail skills
• Proficiency with Microsoft Word and Excel
• Excellent written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong customer service mindset
• Ability to work independently and as part of a team
• Bilingual English/Spanish is a plus, but not required

Certifications

Experience with hazardous materials and shipping regulations is a plus. Training will be provided for:

• DOT Hazardous Materials Certification
• IATA/Multi-Modal Certification
• CVI Registration

If you're organized, customer-focused, and ready to grow your skills in shipping and logistics, apply today!