Call Center Representative
$18 per hourTPI Inc. Inc
Customer Care Representative
Temp to Hire Pay: $18.00 per hour Regular Hours (after training): Monday – Friday, 8:00 AM – 5:00 PM In-Office, not remote
Duties and Responsibilities:
- Possess excellent punctuality and attendance, time-off requests should be submitted two weeks in advance
- Manage 100 inbound calls daily in a timely manner while providing high quality service
- Handle calls related to billing, leaks, usage, delinquencies, disconnects and more
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Responsible for handling and processing incoming calls and requests from customers
- Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person
- Fills out necessary paperwork associated with each transaction
- Generates reports as needed
- Refers service failure complaints to designated departments for investigation
- Inputs information regarding inspections and payments
- Prepares basic correspondence with customers
Experience: Must have 2+ years of Call Center or Customer Service experience
Vacancy posted 3 days ago
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