Patient Service Representative (Medical Receptionist)

University Hospitals Urgent Care Job OpportunityDeliver exceptional patient care with purpose at University Hospitals Urgent Care. Join us as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.Why you'll love working here:Life-work balance & flexible schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!Competitive pay & benefits: Medical, dental, vision, prescription, pet insurance & morePaid time off & holidays: Recharge and take care of yourself401K with company match: Plan for your futureWellness support: Employee assistance program (EAP) & wellness initiativesProfessional growth: Leadership opportunities & professional developmentKey responsibilities:Warm welcome : Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.Patient and business documentation : Maintain confidentiality while collecting and organizing important patient and business documents.Insurance verification : Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.Financial responsibility : Determine and collect each patient's financial responsibility, ensuring transparency and clarity about costs.Collaborative support : Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.Compliance : Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.Administrative duties : Perform office procedures and general administrative tasks; proficiently operate office medical equipment.Quality assurance : Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.Travel requirement : Support staffing and operational needs by traveling to other University Hospitals Urgent Care locations as required.Required qualifications:Education : High school diploma or equivalent, medical administrative assistant certificate a plusExperience : 1+ year of experience in a medical office or healthcare setting preferredSkills : Strong communication, attention to detail, and ability to multitask in a busy environmentTechnical skills : Experience using electronic medical records (EMR) software, EPIC preferredFlexibility : Ability to work 12-hour shifts, including some weekends and holidaysTeam player : A proactive, friendly, and patient-focused approach to serviceAt University Hospitals Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you're looking for a career where your contributions truly matter, apply today and be part of something bigger!