Operations & Customer Service Representative (T&T)

Entry-Level Operations & Customer Service Representative

We are seeking a motivated and dependable Entry-Level Operations & Customer Service Representative to support day-to-day warehousing and logistics operations. This role serves as a key point of communication between customers, warehouse teams, carriers, and internal operations. The ideal candidate is organized, responsive, comfortable working in a fast-paced environment, and eager to build a career in logistics and supply chain. Previous warehousing or logistics experience is helpful but not required. Training will be provided.

Key Responsibilities

• Serve as a primary point of contact for customers regarding orders, shipments, inventory, and warehouse activity.
• Monitor inbound and outbound shipments and provide timely status updates.
• Coordinate with warehouse personnel to ensure orders are received, processed, picked, staged, and shipped accurately.
• Enter and maintain customer orders and shipment information in warehouse and transportation systems.
• Schedule and coordinate pickup and delivery appointments with customers and carriers.
• Track shipments and proactively communicate delays, exceptions, or operational issues.
• Respond to customer questions through phone, email, and internal communication platforms.
• Assist with inventory inquiries, order discrepancies, damaged freight, and missing product.
• Review shipping and receiving documentation for accuracy.
• Maintain accurate notes and records for customer accounts and operational activities.
• Work closely with warehouse supervisors, transportation teams, and customer service representatives to resolve issues quickly.
• Assist with daily reporting and other administrative or operational tasks as needed.

Working conditions:

• Work schedule: (ALL TIMES CST) Agent 1 - Mon - Fri. - 0700-1500 Agent 2 - Mon - Fri - 0700-1500 Agent 3 - Wed - Sun - 0700-1500 Agent 4 - Mon - Fri - 1500-2300 Agent 5 - Mon - Fri - 1500-2300 Agent 6 - Wed - Sun - 1500-2300 Agent 7 - confirming working schedule Agent 8 - Mon - Fri - 2300-0700 Agent 9 - Wed - Sun - 2300-0700
• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team

Job Requirements

Qualifications

• High school diploma or equivalent required; college degree preferred but not required.
• Entry-level candidates are encouraged to apply.
• Strong written and verbal communication skills.
• Customer-focused with a professional and positive attitude.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable using computers, email, Microsoft Office, and learning new software.
• Ability to communicate effectively with customers, warehouse employees, drivers, and internal teams.
• Willingness to learn warehousing, transportation, inventory, and supply-chain processes.

Preferred Skills

• Previous customer service, administrative, warehouse, transportation, or logistics experience.
• Familiarity with a Warehouse Management System (WMS) or Transportation Management System (TMS).
• Basic understanding of shipping, receiving, inventory, BOLs, PODs, and freight terminology.
• Experience communicating with truck drivers or transportation carriers is a plus.

Key Competencies

• Customer service
• Communication
• Attention to detail
• Problem solving
• Sense of urgency
• Organization and time management
• Teamwork
• Reliability and accountability
• Ability to learn quickly

What Success Looks Like A successful Operations & Customer Service Representative keeps customers informed, maintains accurate information, communicates effectively with the warehouse, and helps ensure freight moves through the facility efficiently and accurately. As the employee develops, they will gain broader exposure to warehouse operations, inventory management, transportation, and customer account management.