Runaway Homeless Youth Programs (RHY) On-Call Outreach Specialist

Job Description

Job Description

SALARY AND BENEFITS:
The salary for this position $15/hour when actively engaging with clients.

At Bellefaire, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets. 

Our offerings include:

• Healthcare: Comprehensive medical (free option available), dental, vision & FSAs
• Education Perks: 50% CWRU MSW tuition discount & free supervision for licensed roles
• Financial Security: 403(b) retirement plan with employer match
• Work-Life Balance: Generous PTO, paid holidays, and 24/7 EAP support
• Family Care: Fertility/IVF coverage, childcare FSA, and pet insurance

QUALIFICATIONS:

Education: Minimum Bachelor’s Degree in Social Work or related field.
Licensure: Prefer valid Ohio LSW, LPC or minimally one year experience in the child welfare field.

Skills/Competencies:

• Core Expertise: Possesses skill, knowledge and abilities to perform the essential duties of their role; keeps knowledge up to date.
• Independent Judgment: Ability to perform job responsibilities with a high degree of initiative and independent judgment.
• Leadership: Proven effective leadership skills to ensure departmental engagement and success.
• Cultural Competency: Demonstrates awareness, sensitivity and skills in working professionally with diverse individuals, groups and communities who represent various cultural and personal background and characteristics.
• Interpersonal Communication: Communicates clearly using verbal, nonverbal, and written skills in a professional context; demonstrates clear understanding and use of professional language.
• Professional & Ethical Conduct: Adheres to professional values such as honesty, personal responsibility, and accountability; Applies ethical concepts within scope of work and adheres to Agency policies and procedures.
• Collaboration and Teamwork: Functions effectively as a member of a professional team that includes employees, clients and family members.
• Problem Solving & Decision Making: Recognizes problems and responds appropriately; gathers information and sorts through it to identify and address root cause issues; makes timely decisions.   
  • Experience: Proven experience in working with troubled teens and their families.   

Practical or clinical understanding of the underlying issues that lead to youth homelessness.
Experience working with youth by providing crisis intervention, service coordination, skill building and family education.

AGENCY SUMMARY:
Bellefaire JCB is among the nation’s largest, most experienced child service agencies providing a variety of behavioral health, substance abuse, education and prevention services. Through more than 25 programs, we help more than 30,000 youth and their families each year achieve resiliency, dignity and self-sufficiency. 

Check out “Bellefaire JCB: Join Our Team” on Vimeo!

JOB SUMMARY:
The Runaway Homeless Youth Programs Outreach Specialist is responsible for an immediate telephone and/or in person when required response to hotline calls for youth and natural supports that call our 24/7/365 hotline. The Specialist will intervene by stabilizing the crisis, educating youth and their families/guardians, and coordinating services. Additionally, the on-call staff will document all calls into the hotline and relay the information to the program leadership via phone/email. The on-call staff will report to the Director of Operations- RHY designated supervisor.

ESSENTIAL DUTIES:

1. Respond to the hotline calls in person and via telephone intervention with compassion, direct instructions, and an open mind to meet the diverse needs of our callers. The calls will be received 24/7, 7 days a week including weekends and holidays.
2. Assure the documentation will be completed timely fashion. 
3. Work cooperatively with Host Home families.
4. Assure that standards/regulations set by accrediting RHY.
5. Represent the agency in the development or maintenance of relationship with other organizations including community agencies, public agencies and referral sources.
6. Maintain high standards of ethical and professional conduct.
7. Acquire practical understanding of:
   1. basic child, adolescent and family development
   2. issues that are relevant to homeless youth
   3. Interventions used in helping runaway and homeless teens.
8. Contribute to the development and maintenance of the record through the timely completion of assigned documentation in accordance with applicable licensing and accreditation regulations and standards.
9. Ability to qualify as an approved agency driver.
10. Own a cell phone to be used for on-call responsibilities.

OTHER DUTIES:

1. Attend scheduled staff meetings, supervision, and on-going training that will provide the skills necessary to implement the program.
2. Develop teamwork through collaboration and case consultation.
3. All required trainings, certifications and licensure must be kept current in accordance with applicable licensing and accreditation regulations and standards.
4. Call on-call supervisor in case of an emergency situation (i.e. in need of clinical support, AWOL, safety concern for yourself or the well being of a client or family member, a client threatening to harm themselves or others.)
5. Respect the privacy of clients and hold in confidence all information obtained during the client’s treatment.  All client-related documents should be handled in accordance with Agency guidelines on confidential material.
6. Other duties as assigned by management.

Bellefaire JCB is an equal opportunity employer, and hires its employees without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability or any other status protected by federal, state or local law.

Bellefaire JCB is a partner agency of the Wingspan Care Group, a non-profit administrative service organization providing a united, community-based network of services so member agencies can focus on mission-related goals and operate in a more cost-effective and efficient manner.

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